Ballyvesey Field-site Engineer

4 weeks ago

Birmingham, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

**Role: IT Field Engineer (Desktop Support)**

**Location**: Based from home in the Midlands with travel as far as Doncaster & Heathrow on occasion

**Salary**: To £33k + £4.8k Car Allowance + Expenses + Significant Benefits Package & Training

**Hours**: 9-5 Mon-Fri including travel time. (No on-call or O/T required)

Are you an experienced IT Field Engineer or skilled 2nd Line Support Engineer that is happy to travel on a daily basis? Our client is a large MSP and this role supports one of their major clients across all their sites which are mainly based around the Midlands.

**Project involvement**: You will have the opportunity to get involved in projects. Currently they are in the middle of a PC/Desktop/Laptop refresh programme, following that there will be the following projects:

- Cyber essentials
- Network (using old technology launched POC for SD Wan with ANS)
- Mobile and fixed line telephony (alternative telephony migration
- Microsoft Azure migration
- O365 adoption / SharePoint migration
- Cyber audit to move to ISO27001
- Print centralisation (managed technology using Toshiba using papercut)
- IT adoption of ITIL (access to eLearning tool foundation 4 root)

**Responsibilities**:

- End user hardware support
- Infrastructure support - servers and networks
- PC and Laptop imaging
- Incident resolution and Service Request delivery - second line support in line with customer processes and SLAs
- Desktop support
- VC Support
- Printer support
- Installations, move and changes
- Implementing changes in line with customer CAB process
- Assisting with site-based project delivery activities
- Building relationships between IT and business teams

**Skills**:

- Excellent troubleshooting and problem solving skills
- Ability to prioritize issues on a case-by-case basis
- Project Management Skills (following process)
- Excellent customer service skills
- Experience working in an ITIL based Service Desk
- Extensive knowledge and experience with Windows based technologies
- Hardware platforms including Lenovo & HP laptops & Cisco phones.
- Microsoft technologies such as Active Directory, Azure, Defender, Intune, SCCM and Intune
- Outstanding troubleshooting skills in WAN/LAN/Desktop situations
- Excellent written and verbal communication skills that help represent diverse communities
- Experience working with diverse teams

This is a great opportunity to gain a broad range of IT skills and experience along with certified training

Search Terms: Windows, Desktop Support, 2nd Line Support, IT Field Engineer, Project Rollout, ITIL, Active Directory, Azure, Defender, Intune, SCCM, Intune, WAN/LAN/Desktop

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