Partner Success Analyst

2 weeks ago


United Kingdom Treatwell Full time

**Partner Success Analyst.**

For us to succeed in digitising the hair and beauty industry, our ambitious Partner Success team drive higher software adoption, measures performance and increases retention of our existing partner base.

We’re not stopping anytime soon and have huge growth plans for our UK&I markets. To ensure we truly support our partners, we need to dedicate our effort to help them understand the full benefits of Treatwell’s SaaS, so they know how the tools can supportthem and why they will help their business.

The Partner Success team are the trusted point of contact for TW partners throughout their lifecycle: onboarding, adoption, advocacy, and retention.

Using data and enablement tools you will support the Partner Success Team to provide the best experience to our partners. This role also includes process formalisation and the creation of dashboards to track our KPIs. You are passionate about scale and streamliningprocesses, and eager to constantly deliver data-driven improvements in a fast-moving environment.

**You will be responsible for**:

- Drive continuous improvement to achieve and maintain operational excellence for Partner Success in the UK and Ireland
- Create and manage playbooks and refine processes to support team enablement using data insights
- Lead industry research on best practices to ensure Treatwell is building upon cutting-edge technologies to optimise the customer journey
- Support forecast and projection models, including headcount and partner renewals
- Build, maintain, and improve our reporting capabilities
- Identify and tackle our toughest operational problems, carry out root cause analysis and refine processes.
- Work in cross-functional projects to deliver the best outcomes for Treatwell and our partners. Identify tools and dashboards that will support scale
- Use creative problem-solving and measure expected and actual results for your initiatives
- Contribute to building out operating procedures
- Champion, role model, and embed Treatwell cultural principles (Excellence, Ownership and Teamwork) as we grow.

**About you**:

- This is a data-driven operations role. Previous experience in a fast-growth environment is preferable
- Proven track record of creating systems and processes that measurably increase team productivity and/or customer outcomes
- Understanding of change management operational process improvements
- Autonomous self-starter. You thrive in an unstructured, fast-paced, and change-heavy environment able to own end-to-end processes
- Experience in data analysis, segmentation, and reporting - driving evidence-based decisions
- Track record of building trust and communicating effectively with a wide variety of stakeholders including the leadership team, frontline managers and team members.
- Ability to make decisions under pressure when working through issues
- Strong bias for action, and ability to think big, with an insistence on high standards

**About Treatwell**

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries,processing over 8 million bookings every month. And.breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

**We’ll treat you with**:

- Monthly £40 Treatwell vouchers so you can treat yourself too.
- Benefits platform offering cycle to work scheme, high street discounts and other perks.
- 28-days holiday + public holidays
- Regular free breakfast and fruit treat in the office.
- Growth funds for you to develop and grow with your team.
- Employee Assistance Program, including 4 free virtual counselling sessions.
- A beneficial pension scheme and enhanced parental pay & leave policy.
- A dynamic organisation with Friday drinks in the office.

**Equal Opportunity


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