Health Care Triage Handler

3 weeks ago


Sheffield, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Pertemps are currently recruiting for experienced Customer Service Advisors in Sheffield to work for one of our incredibly well-known clients.**
- Your role as a Customer Service Advisor will involve dealing with inbound calls and being the first point of contact for customers who have private medical insurance with the client._
- The types of calls you will be taking will vary, some calls will be from people who are very unwell, frustrated, delayed therefore customer service and empathy are essential skills. The role will involve speaking with one customer at a time and providing the best service you possibly can._
- Previous Customer Service/Call Handling experience- Friendly and helpful personality, showing empathy on calls where required- Must be able to speak fluent English- IT literate in order to take notes on callsFull training will be given across 3 days.

**Working Hours, Pay Rate and Duration**:
You will be required to work Monday to Friday, 9am until 4:30pm or 9:30am until 5pm with a half an hour lunch break.
The rate of pay is £12 per hour and the role is temporary but ongoing, with the potential of permanent contracts being given at a later date.
After the initial training period, hybrid working will be offered.



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