Care Coordinator

**About Lakeside**

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, Cambridgeshire and Peterborough, operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**:Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**:In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Lakeside Healthcare Hereward and Stamford are innovative, high performing and partner dispensing practices, with a combined patient list size of approximately 44856.

Four Counties PCN plan for the next 12 months
- Implementing systems and proactive care around dementia and memory assessment.
- Further enhancing our neighborhood work to focus on falls prevention, hospital avoidance and frailty across care homes, the housebound and wider community.
- Continue to serve the Stamford and Bourne area to reduce health inequalities.
- Build relationships with local PCNs to work towards the Integrated Care System (ICS)

**Job Introduction**

An exciting opportunity has arisen to recruit a Care Coordinator within the Four Counties Primary Care Network (FCPCN).

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs, neighborhood team and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

Following the successful implementation of care coordinators across four counties, we are looking to expand our current care coordinator workforce.

Please find below a link for further information on the Care Coordinator role

**What you will do**

You will work closely with the patient and their clinician to co-ordinate patient healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

**You will**:

- Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice
- Help people to manage their needs, answering their queries and supporting them to make appointments
- Support people to take up education, training and/or employment, and to access appropriate benefits where eligible
- Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation
- Ensure that people have good quality information to help them make choices about their care
- Explore and assist people to access personal health budgets where appropriate
- Support the coordination and delivery of Multi Discipline Teams within PCNs
- Support the management of referrals received through the NHS App to the practice and direct to the appropriate clinician or professional group

**Essential Criteria**
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent)

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements)
- NHS pension and long service recognition
- NHS Discounts (Blue Light Card)
- Career opportunities
- Role specific training and ongoing development
- Great team environment

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equ