Care Navigator

2 months ago


Widnes, United Kingdom MIAA Solutions Full time

Primary Responsibilities The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carryout other tasks; this will be dependent on factors such as workload and staffing levels. a. Process and effectively signpost patients to the appropriate healthcare professional, depending on thepresenting condition b.

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process and support the management of repeat prescriptions, ensuring that they are processed accuratelyand efficiently e. Initiate contact with and respond to requests from patients, team members and external agencies f.

Enter read/SNOMED CT code data on EMIS. g. Input data into the patients healthcare records as necessary h. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to theadministrative team i.

Manage all queries as necessary in an efficient manner j. Maintain a clean, tidy, effective working area at all times k. Monitor and maintain the reception area and noticeboards l. Support all clinical staff with general tasks as requested m.

Undertake all mandatory training and induction programmes n. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed o. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care p.

Scan patient-related documentation and attach scanned documents to patients healthcare records Please see attached for full Job Description and Person Specification


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