Planner

**Would you like to kick start your career in a supportive, collaborative and innovative company?**

**Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?**

**Join our Resource Desk Team**

The Resource Desk is the central hub of Softcat's services division, working as an interface between several departments, including Sales, PPM, and Professional Services. The team handles a high volume of enquiries all of which require exceptional customer service and attention to detail.

**Success. The Softcat Way.**

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

**Do you want to make change happen?**

As part of a growing team, you'll have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing.

**About the Role**:
As a key part of the Services division you will be responsible for scheduling project work for 50+ Professional Services consultants and Project Managers. You will ensure consultants and Project Managers are making the most efficient use of their time, managing bookings and proactively flagging scheduling issues.

This is a part-time role, 25 hours per week, working across 5 days.

**As a Resource Planner, you'll be responsible for**:

- Supporting and advising internal customers on the correct resource for a project, whether an internal consultant or third party
- Inbox/ticket management regarding Services queries
- Scheduling and coordinating engineers for projects and presales engagements; booking in admin and training days
- Ensuring engineers scheduled have the appropriate skills to meet customer and account manager expectations
- Producing reports on utilisation of various internal teams
- Assisting with cost recovery and invoicing consultants' time

**What we need from you**
- Excellent communication skills and ability to build rapport, with a focus on customer service
- Willingness to learn about the ins and outs of Services and becoming an expert in your field
- Attention to detail
- A passion for working with people and the ability to quickly build and sustain strong internal relationships
- A pro-active approach and ability to work in a fast-paced environment
- Ability to multitask and work well under pressure

**Work in a way that works for you**

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Hybrid working - 2-3 days in the office and 2-3 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs

**Working with us**

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

**Join us**
- As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community._