Case Handler

7 months ago

Wirral, United Kingdom Brad Employment Full time

**Key Responsibilities**
- Build and maintain strong, long-lasting relationships.
- To handle all calls in a professional manner.
- To load new work instructions from clients / Account Managers onto the CRM system.
- To allocate tasks to contractors and manage through to completion.
- To coordinate and schedule customer repairs / planned maintenance.
- To proactively monitor own workload and prioritise action where required.
- Accounting procedures including signing off, of contractor invoices, sending invoices to client and liaison with Accounts.

**Job Requirements / Experience and or Qualifications**
- Excellent verbal and written communication skills.
- Hard-working, flexible, adaptable, and able to use own initiative.
- Excellent organisational and prioritisation skills.
- Experience of a CRM software and MS Office (Word, Outlook, and Excel).
- Technical knowledge of small building works desirable but not essential / Property Industry experience.
- To ensure that all internal/external correspondence and system updates are accurate, clear, concise, and appropriate for the intended audience.
- Ability to communicate with trades and sub-contractors to ensure timely completion of instructions.
- Ability to manage multiple jobs whilst maintain a sharp attention to detail.

Initially 6 month contract, to cover maternity leave, which may be extended.

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £24,000.00 per year

Work Location: In person

Reference ID: SC013

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