Care Co-ordinator
7 months ago
**Shipley**
**Affinity Care is the collective name for our medical practices, now one organisation. The joining of these like-minded practices has happened steadily since 2012 and comprises four practices over eight sites.**
**working as one organisation helps us build a more sustainable structure to better meet the increasing demands on the NHS, improve the patient experience and deliver improved clinical outcomes. Our ethos is to keep what patients and staff value from General Practice - family orientated and clinically led care. We value continuity of care for patients with long term conditions and the need for easy access with urgent advice for more acute problems.**
**We value the individuality of each of our practices and the differing needs of patients and aim to provide friendly approachable patient-facing staff, including our reception and clinical teams.**
An excellent opportunity has arisen for a suitably qualified and experienced individual to join our LTC team in the position of care co-ordinator.
Primary Duties and Responsibilities associated with this role are as follows:
- Support the Quality Outcomes Framework (QOF) to achieve and support patients with specific disease areas.
- Consider other outstanding QoF performance targets ensuring proactive contact with patient to book and encourage attendance for those appointments eg cervical screening.
- Assist in raising awareness of health and well-being of our patients and their carers.
- Work sensitively with patients and or their carers to capture key information, making every contact count, providing accurate and appropriate information.
- Be the patients advocate, see things from a patient perspective; identifying ways to improve our systems to enhance the patients experience, capturing such knowledge in a way that it can be shared with other care coordinators and inform other teams within Affinity Care.
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
- Seek advice and support from the clinical team to discuss patient-related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required.
- Develop and manage rotas and appointments system within SystmOne by liasing with the patient service managers and clinicians at the appropriate sites.
- Book appointments with the appropriate person/clinic and an appropriate amount of time.
- Be part of the LTC team telephone network, receiving and making telephone calls to patients to book their reviews.
- Communicate with patients via letters, SMS texts or by our online platform Patchs.
- Support colleagues in the LTC team, remotely at our other practices and at site.
Possessing NVQ 2/3 Customer service, NVQ Level 2/3 or QCF Diploma Level 2 or 3 Health Care or equivalent would be an advantage but not essential.
Applicants should be highly motivated with a willingness to learn and develop skills and act as an advocate for the organisation whilst contributing to continuously improving all aspects of the organisation and the service we provide.
**Benefits**:
- Competitive rate of pay.
- Birthday holiday and wellbeing leave.
- Flexible approach to working hours.
- A friendly and engaging environment.
- Be part of a great team.
- Opportunities to gain experience new skills.
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