Head of Allocations and Lettings

1 month ago

London, United Kingdom Red Personnel Full time

Responsible for:

- Allocation and Voids Manager
- Property and Place Manager

**To provide line management and strategic and operational direction to managers who you directly managed and have responsibility for setting SMART objectives for managers and staff linked to the service plan, program of projects and service improvementsfor the services.**
**To work with the Asst. Director and Senior Managers, advise and implement**
**strategic policy changes and act as lead officer on relevant legal issues related to the services in your a**
**To deputise for the Assistant Director Housing Management as when required.**
**DESCRIPTION OF DUTIES**:
Responsible for working closely with the Assistant Director, Housing Management to deliver continuous service improvement, transformation and innovation and identification of developmental opportunities.
Good people management and leadership skills who is self-motivated to provide line management and strategic direction to managers directly managed and have responsibility for the services, carrying out annual appraisals, 1:1s, training and development needsand target setting in line with Corporate and Departmental procedures.
To manage the overall workload, staffing, financial and other resourcesof the service to ensure the most effective use of resources consistent with Council policy and priorities and relevant legislation.
To administer, by authority of the Council through the Scheme of Delegation, all functions, duties and powers under housing legislation and relevant caselaw, as they relate to allocations, voids and lettings.
To critically analyse and report on performance in accordance with the Departmental Business Plan and develop procedures and strategies necessary to constrain budget risks within a volatile, demand led service.
To have strategic responsibility for the development of the boroughs Allocations Plan and Scheme of Allocation, void process, TA strategy and property procurement functions through close monitoring of performance against targets, producing performance reportsand analysing trends to inform continued allocations and council policy, ensuring decant and regeneration needs are incorporated
To have overall strategic management responsibility for the Allocations & Lettings Service to ensure the fair and efficient allocation of secure housing options and temporary accommodation in line with the council’s allocations policy and statutory powers andduties relating to the assessment of housing need and allocation of accommodation
To have overall strategic responsibility for the development of Local Lettings Plans for all regeneration schemes in the borough ensuring effective partnership working with Regeneration colleagues.
To work with the Assistant Director Housing Management and the Senior Management Team on strategic planning for the service to develop policy and promote best value.
To lead in the development of anti-fraud strategies in the service, and coordinate the work of the Investigations Team to counter fraud and prosecute summary offences as appropriate
To work with strategic partners including the Council’s Public-Sector Reform (PSR) department, Registered Providers, Adult & Children Services, sub-regional and other housing authorities to ensure integrated and effective delivery of Housing Options, nominationsand allocation services in the borough
To ensure appropriate placements into temporary accommodation and support services are delivered to tenants through the development and delivery of strategies in partnership with Health, Social Services and the voluntary sector to ensure appropriate levelsof support are maintained.
To maintain an expert knowledge of government proposals, directives, legal journals and law reports relating to allocations, voids, lettings and other related areas, to ensure an effective interpretation of these matters and have responsibility for developingpolicies and procedures as appropriate.
To lead on the effective management of void properties, developing processes and performance targets to ensure the efficient turnaround of empty properties, reviewing and improving timelines.Analysing data and producing regular reports for senior managersand relevant cabinet members.
To coordinate the implementation of a systematic induction and training programme for Managers directly supervised, contributing to the development of divisional objectives through research and project work for legal, procedural and training purposes.
Develop and deliver long term Allocations and Lettings strategies, an integrated approach to housing management services Allocations and Lettings and business plans for Allocations and Lettings which enables achievement of corporate plans and targets and againstwhich progress can be clearly measured.
Deliver a high quality, responsive allocations and lettings services to ensure that customer service standards are met, and customer satisfaction is continuously improved.
To manage the allocated budget for the allocations and lettings service utilising resources to enable effective service delivery within the budget envelope, forecasting and monitoring expenditure and producing periodic budget monitoring and other financialinformation. Identify and deal with any overspend and deliver ways to improve value for money by reducing costs and increasing efficiency and effectiveness.
To be responsible for responding to enquiries from elected Members relating to the work of the relevant sections and undertake correspondence relating to performance, policy, legal action and the council’s relevant statutory obligations

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