Team Leader

6 months ago

Wigan, United Kingdom Plug Me In Full time

Plug Me In _(part of Calisen group) is expanding its range of activities in line with its mission to deliver Smarter Energy for All.

An opportunity has become available for a Team Leader to join Plug Me In. This is a permanent role based in Wigan, working Monday to Friday on a hybrid basis. The salary is £30,000 - £35,000 and will be based on your expertise and experience in similar positions.

This role is critical to the growth and success of the PMI team. It is responsible for ensuring the team are working productivity, to SLA’s hitting KPI’s and driving performance. This person will be responsible for minimising customer complaints and maximising both office and field productivity through efficient scheduling.

Performance management is an important part of this role, as well as coaching and developing team members to thrive.

**Key Responsibilities**
- Team management
- Track performance against team KPI’s
- Ensure SLA’s are adhered to
- Daily check ins
- Individual target setting and monitoring
- Responsible for team performance
- Own and drive a culture of continuous improvement and change management
- Ensure compliance with GDPR and relevant company policies
- Motivate and engage your team to build a culture of mutual trust in a safe working environment
- Strong stakeholder relationships with internal and external customers including being able to take responsibility for resolution of customer complaint escalations.
- _Team Management_
- _Stakeholder Management_
- _Customer Relationship Management_
- _Problem solving skills_

**Additional skills that could be desirable for the role;**
- _Operational Excellence experience_
- _EV or Heat Pump experience_

**What we offer**
- Annual salary reviews
- Holidays + bank Holidays
- Company sick pay
- Health Care Cash Plan with free dental and optical care etc
- Access to 24/7 EAP helpline.
- Ongoing training opportunities- We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanction, politically exposed persons and an adverse media check against your name and a right to work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations._
- If there are additional options you’d like to request, please contact our Recruitment Team
- We also offer reasonable adjustments on the job._

**Please note this role is being handled by our internal recruitment team and no agency support is currently required.

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