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Crew

4 months ago

Sheffield, United Kingdom The National Videogame Museum Full time

**About the Role**

The NVM is looking for a personable crew member who can encourage our diverse audiences to engage with our exhibitions, respond to visitor queries, and keep all spaces within the Museum clean and tidy. Whilst an interest in videogames would be desirable, we are primarily interested in your ability to engage our audiences in conversation and play, as well as your experience providing a high level of customer service. Some technical experience with computers and audio-visual equipment would be desirable, however, induction and ongoing support for exhibits will be provided. We sometimes require staffing at short notice, therefore a Sheffield location would be beneficial.

**Duties include**:

- Providing excellent customer service throughout the venue
- Welcoming and introducing visitors to the NVM at the Reception Desk
- Cash handling, selling tickets and retail products
- Restocking the shop as required
- Supervising play in the galleries and ensuring visitors have a positive, memorable experience
- Ensuring visitors conduct themselves in a way that promotes their own safety, the safety of other visitors and staff, and the security of our collection
- Ensuring controllers and playable elements of our museum are kept clean and tidy
- Keeping the venue clean and tidy including the gallery, reception, shop, party area, toilets, entrance and external areas
- Resetting games as required
- Logging technical faults
- Carrying out basic troubleshooting of exhibits (ongoing training and support will be provided)
- Supporting Learning Activities and Private Events as required
- You may be asked to perform other duties as reasonably required to assist in the smooth running of the museum

**Skills**:

- Friendly approach to working with a range of people, e.g. general public, children, and families
- Excellent and adaptable communication and interpersonal abilities, tailored to address diverse needs across all levels, creating possibilities for individuals who may not identify as traditional videogamers
- High quality of customer service
- Keen team player who enjoys working with and supporting others
- Solution focused approach to working, with confidence to respond to challenges effectively
- Able to comply with all NVM policies and procedures
- Reliable, with excellent time management
- Responsible, and able to work alone and as part of a team
- Willingness and enthusiasm to learn technical skills to troubleshoot exhibits
- Familiarity with the guiding principles of the NVM, and a readiness to champion and manifest our ethos; Videogames are for everyone. Forever.

**Duty Manager Responsibilities**

When the Venue Supervisor is not on-site, there is need for a member of Crew to assume a more senior role and take on additional responsibilities to ensure smooth operations and effective leadership:

- Key holder responsibilities
- Cashing up, including depositing money into the safe
- Conducting safety protocols, e.g. ensuring fire exits are clear prior to opening, and ensuring Crew sign in and out on Slack
- Implementing emergency response procedures, e.g. fire procedures
- Supervising, coordinating and supporting Crew, including receiving staff illness reports and putting shifts to cover on shift swap on the Slack channel
- Any other duties as reasonably required to assist in the smooth running of the museum

Interviews will be held at the NVM on Wednesday 15th May 2024

**How we interview**:

- We will provide interview questions in advance
- Interviewers will give their pronouns during the introductions
- The NVM’s probationary period is 3 months

**Job Type**: Part-time

**Salary**: £11.44 per hour

Expected hours: No less than 4 per week

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sheffield, S3 8LN: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 06/05/2024