Clinical Healthcare Records Specialist

3 months ago

London, United Kingdom MSC Cruises Full time

Excellent Communication skills in English, both oral and written.
- At least 5 years of Clinical Practice (nurse \/ RGN) and 3 years shipboard clinical leadership experience preferred.
- Office based with some travel to vessels.
- Strong organisational, problem solving, and decision-making skills.
- Excellent interpersonal skills.
- Be proficient in the function and management of SeaCare (Electronic Health Records platform).
- Be familiar with medical performance and training platforms such as Ninth Brain Suite.Investigate deficiencies in SeaCare and liaise with the provider to find solutions and implement corrective actions.
- Liaise directly with shipboard medical staff and providers of SeaCare to offer administrative support when needed, and drive platform development according to Company requirements.
- Maintain and update training materials for shipboard staff, including information on functionality and releases.
- Conduct medical team SeaCare training onboard or remotely as required.
- Review and update SeaCare clinical workflows and protocols to align with the Company’s clinical policies.
- Facilitate the implementation of best clinical practice guidelines and electronic health record integration.
- Promote excellence in clinical documentation by communicating clinical record audit findings, root causes and corrective actions.
- Identify clinical risks and recommend mitigation strategies.
- Maintain and review systems and processes to monitor incidents such as medical errors, near misses and adverse events, and develop and distribute reports as required.
- Investigate medical error reports and liaise with relevant stakeholders to implement corrective actions including but not limited to policy review, individual performance review and training if required.
- Investigate malpractice allegations and report clinical findings.
- Provide support and relevant information for the Legal Department and Special Needs.
- Review and respond to guest or crew documentation queries as needed or requested.
- Work closely with Clinical Governance and other relevant stakeholders to analyse and report on patient safety issues, patient satisfaction, and quality of care measures.
- Travel to any vessel as a member of the Emergency Response team to assist with medical situations as deemed necessary by the Director of Medical Operations.

VISA REQUIREMENTS (if any)
- Existing right to live and work in the UK.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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