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Receptionist/team Clerk

4 months ago

Truro, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Receptionist/Team Clerk**:
**Band 2**:
**Main area**
- Mid AMH, LD & DOPMH Admin Team
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 201-23-060**Site**
- Truro Health Park
- **Town**
- Truro
- **Salary**
- £20,270 - £21,318 Per Annum
- **Salary period**
- Yearly
- **Closing**
- 25/01/2023 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our small team of experienced Receptionist/Team Clerks and the wider administrative and clerical team.

The successful post holder will be based at Truro Health Park, Truro and will be required to provide an efficient reception and administrative service to the Carrick Integrated Community Mental Health Team and Dementia in Older People's Mental Health Service.

The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.

Essential skills required for the post include - excellent telephone manner, strong interpersonal skills, excellent organisational skills, ability to prioritise tasks, effective time management, the ability to work calmly under pressure and to have some office/clerical experience.

The working hours of this post are Monday - Friday, 8.45 a.m. - 5.15 p.m.

**Main duties of the job**:
To provide reception and clerical support to the Integrated Community Mental Health Team (ICMHT) and Dementia in Older People’s Mental Health Service (DOPMH), maintaining an effective and efficient delivery of mental health services. To provide cover in the absence of other staff. To maintain an efficient clerical support and reception service to the ICMHT/DOPMH
in a busy and challenging environment.

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 568,000 people live here. A third of people who live in Cornwall are supported