Private Patient Coordinator

3 weeks ago

Sawbridgeworth, United Kingdom Ramsay Health Care Full time

Job Description

Private Patient Co-ordinator

Rivers Hospital

Full Time 32 Hours

An exciting opportunity has arisen at Rivers Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

You will be responsible for handling enquiries, booking outpatient appointments and following up patients’ journey through to surgery. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.

As the Private Patient Co-ordinator you will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.

In addition to this, you will support the Private Patient Team by attending promotional events in line with our local and corporate business development strategies.

The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties.

The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs.

The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures.

Duties will include but are not limited to-
- Provide detailed information to patient enquiries whilst delivering excellent customer service- Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted- Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What you’ll bring with you- A strong desire to provide high levels of customer service- An ability to manage own workload within a busy environment- Enthusiastic and empathetic character promoting positive attitude at work-
- Demonstrate strong time management and organisation administration skills

**Benefits**:

- 25 Days Leave + Bank Holidays
- Buy & Sell Flexi Leave Options
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced Competitive Parental Leave Policies
- Private Healthcare for you and dependents includes online GP
- Life Assurance (Death in Service)
- Free Training and Development via the Academy
- Free Parking on site for workers (where possible)
- Subsidised staff restaurant (where possible)
- Over 8,000 discounts and special offers via benefits portal
- Book discounted cinema tickets on the dedicated cinema portal
- The Blue Light Card Scheme
- About Us:

- Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
- We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
- We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
- We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

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