Helpdesk Administrator

2 weeks ago

St Albans, United Kingdom Fawkes & Reece Full time

**Location**: St. Albans
**Salary**: £27K- £250K per Year
**Contract**: Permanent
**Type**: Full Time

**Reference**: sjsjcb_1692613233
**Posted**: August 21, 2023

Helpdesk Administrator

St Albans based

Permanent, full time role

Salary £25-27k (negotiable)

Start date ASAP

I am currently working with a large facilities company in the recruiting of a Helpdesk Administrator to join their growing team.

We are ideally looking for someone with previous experience in a similar role within FM, who has experience using systems such as dynamics AX or Concept software.

**Responsibilities**:

- Ensuring that sales invoices are raised in a correct and timely manner.
- Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
- Raising purchase orders in line with company requirements.
- Assisting the Contract Manager in the management of WIP and debt.
- Understanding the contract, including scope and terms & conditions.
- Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
- Management of helpdesk and asset management systems (e.g. Concept, Maximo)
- Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
- Assist with monthly Client reporting
- Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
- Achieve results within quality and time restraints.
- Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
- Actively participate in a diverse and effective team.
- Convey messages and ideas clearly and openly. Involve people and influence decisions.

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