Customer Service Specialist

Sales Admin and Customer Services

**Great team lively office new role based in Brentwood for the first three months then permanently office based in Shenfield so you will need to drive.**

Taking orders over the phone and processing credit card transactions.

Liaising with our warehouse, couriers, and technical team.

**Customer Service Day to Day tasks**:

- Dealing with inbound enquiries regarding new orders & existing orders.
- Processing sales orders via our online payment system.
- Chasing up courier companies who deliver on our behalf for lead times for customers.
- Maximising sales at every opportunity
- Handle customer complaints, delivery, and stock issues.
- Applicant will need excellent computer skills and a good telephone manner.
- Able to multitask & well organised, problem solver.
- We need someone that can think for themselves and use their own initiative.

**Salary**: From £12.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Shenfield, Essex (required)

Ability to Relocate:

- Shenfield, Essex: Relocate before starting work (required)

Work Location: In person

Reference ID: NP4246