Apprentice Parts Advisor

3 months ago

Chigwell, United Kingdom Sytner Group Full time

We are currently recruiting for an Aftersales Parts Apprentice. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be trained to manage stock and perform all duties pertaining to a parts department and helping to maximise the profitability and efficiency of an aftersales team; this will include interaction with the workshop, bodyshop and sales teams and directly with the public.

All BMW Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience. This apprenticeship will have a strong focus on the retail environment and the high customer service expectations of our customers. The training takes place over a twelve month period in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire.

On successful completion of the Advanced Apprenticeship, the qualifications attained will be:

- IMI Level 2 Diploma in Customer Service Practitioner
- BMW Parts Advisor Certification

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met

Desired skills

Personal qualities
- A keen interest and enthusiasm for automotive vehicles and the industry as a whole
- To be honest and trustworthy with a willingness to learn
- A positive attitude and work ethic, with high level of professionalism
- To be able to work on your own initiative but will be a key member of a team
- Attention to detail
- Pleasant telephone manner

Desired qualifications
- English
- Maths

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please **click here**.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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