CRM Specialist

Mobilize Financial Services, the financial services partner of the Alliance Renault-Nissan-Mitsubishi brands is looking for a **CRM Specialist** join our team.

**Working With Us**

Mobilize is present today in over 36 countries across Europe, North Africa, South America, and Asia and takes pride in our pioneering spirit and our agile, enthusiastic people who are at the heart of our business. We are recognised as one of the **UK’s Best Workplaces** (large company category), **Best Workplaces for Wellbeing** and **Best Workplaces for Women**.

**The Offer**

The salary for this role is very competitive plus up to **8% bonus** (non-contractual). Mobilize Financial Services also offers a highly competitive benefits scheme which includes:

- **27 days annual leave**, plus bank holidays plus a half day on Christmas and New Year’s Eve
- Private health care for yourself and partner
- Competitive **employer contribution pension** plan
- Access to our **retail / goods discount voucher scheme** for hundreds of stores / brands
- Access to a **company vehicle scheme** from your first day

We work in a **flexible hybrid mode** with at least 2 days in the office (based in Rickmansworth on J17 of the M25) but some of your work can be done from home If you do want to work from the office however, you are welcome to do so and canaccess:

- On-site subsidised staff café offering a range of hot and cold foods
- Free parking onsite
- Complimentary hot/cold drinks

**Detailed Description**
- Create and maintain regular CRM reporting (internal, Head Office & Manufacturer) to measure, promote and demonstrate the value of MFS products to all stakeholders
- Manage and follow up information requests from field teams, manufacturers, shareholders, and associated suppliers
- Manage the data structures and resources associated with CRM activity
- Day-to-day coordination of CRM contact platforms
- Deputise for the CRM Manager when required
- Manage day to day queries and output of the Loyalty Team
- Supporting the Sales and Marketing functions in developing targeted and bespoke retention offers
- Providing CRM analysis for objective setting
- Developing and maintaining a good understanding of best practice in centre retention processes for sharing throughout the business
- Monitoring, evaluation, and analysis of financial results
- Coordinate activity for dealer remuneration schemes and CRM campaigns
- Manage the CRM Dealer Database and monitor CRM Archive logs
- Liaise with IT to ensure all requests are completed satisfactorily and testing undertaken as required
- Involvement & input into CRM projects, as required
- Close liaison with Marketing colleagues

Our company culture is focused around The Mobilize FS Way and the 6 core values; We Love All Our Customers, We Decide and Do, We Do the Right Thing, We Speak the Truth, We Transform Together, We Make It Simple.

Mobilize Financial Services strives to be diverse and inclusive; a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top-down effort to be role modelson what diversity, inclusion and belonging means in society.