Optical Assistant

3 months ago

Newmarket, United Kingdom Specsavers Full time

**Role purpose**

Join our team as an optical assistant, and you'll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. With so many different career paths available, there will be something that suits everyone who is customer focused.

**The role**

Principal accountabilities
- Explore customer needs thoroughly, and approach customers to offer assistance
- Understand the different types of hearing loss and the impact of it
- Analyse prescriptions accurately, and dispense single vision, multifocal and high index lenses accordingly
- Ensure spectacle collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately if possible
- Book and change customer appointments on the in-store computer systems
- Operate the till effectively and accurately
- Provide confident and effective frame selection and styling choices
- Provide professional collections that create a positive lasting impression
- Carry out all basic till transactions and customer paperwork correctly
- Understand and follow NHS guidelines at all times
- Effectively inform customers about all Specsavers products and offers
- Effectively deal with customer concerns and queries including in relation to multifocal lenses and hearing devices
- Meet and exceed all personal and team goals
- Be an ambassador for the Specsavers brand at all times

**The individual**

Knowledge of optical/audiology operations and products
- Experience of operating in the retail sector
- A high standard of spoken and written English
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
- Effective communication skills, both written and verbal
- Strong customer service focus
- Organisation skills

**Job Types**: Part-time, Permanent

Pay: From £12.00 per hour

Expected hours: 22.5 per week

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

**Experience**:

- Optical: 1 year (required)

Work Location: In person

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