Corporate Concierge

**Job Overview**

As a Mitie Corporate Concierge, you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

**Working days**: Monday to Friday

**Shift Times**: From 0800 until 1800

**Pay Rate**: £11.50 per hour

Permanent contract of 50 hours Per week

Applicants should provide a Covering letter explaining why they believe they are suitable for the role as well as an up-to-date CV including 5 years of checkable work history.

Location: Newcastle City Centre

**Main Duties**
- Meet and greet all visitors in line with Concierge standards.
- Signing in visitors with according to standard procedures
- Announce visitors as appropriate in line with the team agreement.
- Assist visitors and occupiers with queries in a knowledgeable and professional manner.
- Proactively offer additional assistance as and when required.
- Use the guests' name as appropriate during conversation.
- Liaise with building cleaners, security, engineers and facilities when required.
- Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises
- Operate the switchboard in a warm, confident and friendly manner in line with high standards. Answer, screen and forward calls accordingly.
- Answer the telephones in a friendly, timely and professional manner.
- Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
- Adhere to the site's safety and security procedures and regulations as set out by management.
- Manage the access control system and authorise temporary passes when required
- Represent the business with a positive attitude and professional appearance
- Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly.
- Deal with any questions or queries and escalate where appropriate and required to FM.
- Provide appropriate training to the (Holiday/Sickness cover)
- Update reception manual (SOP) when required and send to FM and line manager.

**What we are looking for**
- Excellent verbal and written communication skills and a telephone etiquette.
- To take ownership and pride in your Reception area.
- To take a leading role in your own personal development.
- To work in a flexible manner toward and changes/needs of the business.
- Ability to multitask and deal with your clients and visitors in a professional manner at all times.
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Understanding of corporate working environment (Essential).
- Excellent Microsoft skills in Word, Excel and Outlook.
- Speed Typing (Desirable).
- Innovation Concepts and forward thinking.
- Previous Experience with a Front of House.

**Benefits Include**
- 28 days competitive holiday entitlement
- Pension
- Access to additional training for future development
- Wide range of discounts from selected companies
- Full uniform provided