2nd/3rd Line IT Technician
4 weeks ago
We have an exciting opportunity for a 2nd/3rd Line IT Technician to join our client in Abingdon, Oxfordshire.
My client requires a 2nd/3rd Line IT Technician on-site for this permanent opportunity. The company offers a great working environment, benefits and MFK Recruitment has successfully recruited 14 individuals to the company in the past 3 years
**2nd/3rd Line IT Technician** - **main responsibilities**:
- To manage all incidents and customer requests from receipt to resolution and closure
- Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix to mentor/Support Junior IT Support Technicians
- To manage escalated incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- To scope out solutions and systems befitting of customer requirements
- Promote best practices and adhere to change control process
**2nd/3rd Line IT Technician** - **knowledge/experience required**:
- 2+ years of experience working as an IT Technician or IT Engineer
- Office 365
- Windows Server (DNS, DHCP, AD, GPO, RRAS, MDT, WDS) (essential)
- Active Directory
- Supporting Cloud migration
- MS End point manager
- Azure AD
- Sharepoint
- Google Workspace
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