Support Advisor

2 months ago


Ipswich, United Kingdom Hilton Community Services Ltd Full time

MAIN PURPOSE

To take a lead role in championing our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.

AREAS OF RESPONSIBILITY
- To promote and communicate with all our Tenants and their families in a manner that exceeds their expectations.
- To ensure all staff communicate politely and helpfully at all times to add value to the customer experience. In other words, giving our customers the best possible service each and every time.
- To take a lead role in providing high quality services that satisfy the needs and wants of all our Tenants and their families in order to ensure the continued successful development of our services, higher job satisfaction of staff, improved morale and better teamwork in all services.
- To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary.
- To ensure that good practices are successfully transferred across services, including good team working and developing Care & Support Plans.
- To work closely with Service Managers and use additional supernumerary days/hours effectively.
- To facilitate and contribute to successful service transitions.
- To work in a variety of locations as required.
- To act as a role model order to drive up service standards.
- Any other duties that are commensurate with the role

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Care: 5 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



  • Ipswich, United Kingdom Reed Business Support Full time

    **Talent acquisition Advisor** **Ipswich** **£27,000 to £30,000** **37.5 hours per week, Hybrid working** We are partnered with one of the UKs leading facilities management companies who have a fantastic opportunity in a department that is integral to the success of the business. The Talent Acquisition Advisors aim is to support strategic talent planning...


  • Ipswich, United Kingdom Drax Group Full time

    Collections Support Advisor - Ipswich, United Kingdom - | - req3626 - Collections Support Advisor Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home) £23,500 + bonus and benefits - Are you looking for a role that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits,...


  • Ipswich, United Kingdom Drax Group Full time

    Collections Support Advisor Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home) £23,500 + bonus and benefits  Are you looking for a that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits, fantastic people to work with and a great atmosphere? Then join us as a...


  • Ipswich, United Kingdom Drax Group Full time

    Collections Support Advisor Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home) £23,500 + bonus and benefits  Are you looking for a that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits, fantastic people to work with and a great atmosphere? Then join us as a...


  • Ipswich, United Kingdom WS Training Full time

    **Study Programme - Student Support Advisor - 22.5hrs per week over 3 days Term Time** Do you have a understanding and caring nature? keep calm in challenging situations? Can you offer personal support? If so we may have a role just for you! As a Student Support Advisor you will be responsible for supporting learners in offering impartial and...


  • Ipswich, United Kingdom Reed Business Support Full time

    Customer Support Advisor (2 ROLES AVAILABLE) Ipswich Outskirts (IP6) Full time, Permanent £19,000 Do you want to join an award-winning business, who pride themselves on their customer service? Are you a confident communicator, who can handle a fast-paced working environment? **What’s involved?** - Answering incoming calls, and processing customer...


  • Ipswich, United Kingdom Reed Business Support Full time

    Customer Support Advisor (2 ROLES AVAILABLE) Ipswich Outskirts (IP6) Full time, Permanent £19,000 Do you want to join an award-winning business, who pride themselves on their customer service? Are you a confident communicator, who can handle a fast-paced working environment? **What’s involved?** - Answering incoming calls, and processing customer...


  • Ipswich, United Kingdom Reed Business Support Full time

    **The working pattern on offer is**: - Monday to Friday - 09:00 to 17:30 **The day-to-day of the role**: - Provide high quality customer service to external customers and internal colleagues. - Conduct outgoing calls to existing customers, ensuring satisfaction with the service they have been provided. - Effectively manage inbound customer service and...


  • Ipswich, United Kingdom Employment Specialists Ltd Full time

    Our client is growing its operation in Ipswich and looking to recruit talented Insurance professionals to work closely with their clients. You'll join a busy team servicing clients while supporting other teams including in other locations. So you'll not only be experienced but be proactive and able to use your initiative - and to communicate well with...


  • Ipswich, Suffolk, United Kingdom Drax Group Full time

    Collections Support Advisor Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home) £23,500 + bonus and benefits  Are you looking for a role that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits, fantastic people to work with and a great atmosphere? Then join us as a...

  • Parts Advisor

    1 week ago


    Ipswich, United Kingdom Holt Recruitment Ltd Full time

    Parts Advisor - Ipswich - Main Dealership - £28,500A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a main dealership in Ipswich.Monday to Friday - 45 hours a weekOTE included of £32,100Key role and responsibilities for this Parts Advisor role in Ipswich:Meeting and greeting customers coming...

  • Parts Advisor

    7 days ago


    Ipswich, United Kingdom Holt Recruitment Ltd Full time

    Parts Advisor - Ipswich - Main Dealership - £28,500A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a main dealership in Ipswich.Monday to Friday - 45 hours a weekOTE included of £32,100Key role and responsibilities for this Parts Advisor role in Ipswich:Meeting and greeting customers coming...

  • Parts Advisor

    1 week ago


    Ipswich, United Kingdom Holt Recruitment Ltd Full time

    Parts Advisor - Ipswich - Main Dealership - £28,500A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a main dealership in Ipswich.Monday to Friday - 45 hours a weekOTE included of £32,100Key role and responsibilities for this Parts Advisor role in Ipswich:Meeting and greeting customers coming...

  • Parts Advisor

    2 weeks ago


    Ipswich, United Kingdom Holt Recruitment Ltd Full time

    Parts Advisor - Ipswich - Prestige Main Dealership - £26,000A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a Prestige main dealership in Ipswich.8.30am-5.30pm Monday - FridaySaturdays 1 in 3 rotaKey role and responsibilities for this Parts Advisor role in Ipswich:Meeting and greeting...

  • Financial Advisor

    1 week ago


    Ipswich, United Kingdom Integrity Resource Solutions Full time

    **Financial Advisor** **Locations: Ipswich** **Salary: £45k Basic + Bonus + Benefits (Flexible Working Available)** **The Opportunity** With over 30 years of experience and more than 200 advisers nationwide, this leading organisation has now progressed into one of the UKs leading and fasting growing, independent wealth management companies in the...

  • Sales Advisor

    6 days ago


    Ipswich, United Kingdom Coulter Elite Resourcing Full time

    Coulter Elite Resourcing are looking for a Showroom Sales Advisor, working for a leading retailer and importer of luxury natural stone and porcelain flooring. Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every stage.Benefits * Additional leave * Company events *...

  • Sales Advisor

    7 days ago


    Ipswich, United Kingdom Coulter Elite Resourcing Full time

    Coulter Elite Resourcing are looking for a Showroom Sales Advisor, working for a leading retailer and importer of luxury natural stone and porcelain flooring. Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every stage. Benefits * Additional leave * Company events ...

  • Parts Advisor

    2 weeks ago


    Ipswich, United Kingdom Holt Recruitment Ltd Full time

    Parts Advisor - Ipswich - Prestige Main Dealership - £26,000A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a Prestige main dealership in Ipswich.8.30am-5.30pm Monday - FridaySaturdays 1 in 3 rotaKey role and responsibilities for this Parts Advisor role in Ipswich:Meeting and greeting...

  • Parts Advisor

    2 weeks ago


    Ipswich, United Kingdom Holt Recruitment Ltd Full time

    Parts Advisor - Ipswich - Prestige Main Dealership - £26,000A new and exciting opportunity has become available for a Parts Advisor working within the Parts department for a Prestige main dealership in Ipswich.8.30am-5.30pm Monday - FridaySaturdays 1 in 3 rotaKey role and responsibilities for this Parts Advisor role in Ipswich:Meeting and greeting...

  • HR Support Advisor

    3 days ago


    Ipswich, United Kingdom Suffolk County Council Full time

    Suffolk County Council, Ipswich IP1 2BX - £24,496 per annum pro rata - 15 hours per week (9.30 to 14.30 on 3 days, Wednesday is a fixed day the other 2 can be agreed) - Permanent. We are committed to** flexible working**, so please read the **Job and Person Profile (docx)** to find out about the types of flexible working available for this role. **Job...