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Holiday Let Advisor

4 months ago

Chester, United Kingdom Skyes Cottages Full time

**About the Role**:
**Are you a natural at building rapport? Have a talent for dealing with and resolving issues? Joining our Property Recruitment division, we have seeking a new service-driven, personable new addition looking for their next challenge as our newest Holiday Let Advisor.**

Hybrid working available with up to 3 days working from home after 3 weeks initial training onsite at our Chester Head Office.

Paying a salary circa £20,500 per annum working 5 days a week, 37.5 hours a week 5 out of 7, either 9am-5.30pm or 10.30am-7pm
Plus uncapped bonus scheme with potential to earn around £800 - £1,000 extra per month
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
An enhanced maternity and paternity policy
Personal development and opportunities to be recognised
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
️‍ ️ On-site gym at our Chester HQ
Regular social events including weekly Breakfast Club and 'Bring your Dog to Work' day

**We are looking for those with a flair for rapport building, a sociable personality and a drive to succeed to become our latest Holiday Let Advisor, acting as the first points of contact for new Owners looking to join our portfolio of properties**

Hitting the ground from day one within this autonomous role, you will be able to take charge of your own workload whilst working within our driven, successful team, responding within tight deadline to meet essential SLA’s. You will be taking charge with advising our potential new Owners as an expert in the products and services Sykes provide whilst guiding through their intention to holiday let and on-board with Sykes Cottages.

This role makes the perfect fit for those naturals at building long lasting relationships, who through clear questioning of Owners needs and experience in holiday letting, will guide Owners through their journey from visit to onboarding following internal guidelines and procedures, creating value for the owner and our business by upselling of features along the way. Highlighting your talents in rapport building, sales and upselling, you will build strong collaborations with our Field Team and in-house departments to effectively build relationships with Owners, ensuring a world-class speed to market process executed with a thorough and rigorous quality sign off process.

We want to hear from those with keen negotiation and communication skills to collate documentation from the Owner and our internal Teams to guide Owners through an experiential journey to let their property, meeting your targets in conversion rates, accuracy of listings and collation of compliance documentation, working alongside the Property Recruitment Management team to deliver outstanding results, to positively drive change and motivate and inspire your fellow team members.

**Your Responsibilities**:
Do you work well as part of a passionate team? Working in close collaboration with all internal and external teams, you will be crucial in ensuring an experiential journey for Owners and our internal teams - working well with all.

Do you have previous sales experience? Day-to-day you will be understanding and delivering our organisation’s products, services, procedures, guidelines and how value plays a strong link to retention as well as upselling and negotiating with owners to ensure all properties offer a wide range of commercial features.

Do you work well to deadlines? Your new role will see you accountable for the speedy onboarding of all new contracts live onto the website plus responding to all SLA’s within an agreed timeframes throughout the funnel.

Do you have a keen eye for detail? You will be ensuring that property descriptions are up to date and correct and that Health and Safety checks and current compliance standard information for all properties prior to first booking.

Do you have a drive to succeed? We want to hear from those with an eye for identifying process efficiencies gained with the field time and internal teams as well as ensuring we deliver the very best service to our Owners.

**Skills and Qualifications**:
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success

By _Being One Team, Owning it, Communicating Honestl_y and showcasing a devotion to _Learning, Growing and Innovating_, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

**First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills**:

- Previous experience working closely and successfully with customers
- Strong proven customer experience skills, preferably within a call centre environmen