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Alarms Administrator

5 months ago

Kendal, United Kingdom Walker Fire Ltd Full time

The Alarms Administrator would be responsible for Managing all False Alarm Signals received from customer sites. The AA will work through daily Alarm reports and work on various portals to examine the event, check current status, establishing the most appropriate action, recording the reason or updating system details as required. The AA would work within the Technical Support department where issues required escalation and technical assistance. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.

**Person Specification**

Confident and self-aware with the ability to communicate professionally

Able to influence positively to gain effective outcomes

Able to maintain performance in stressful and challenging circumstances

Able to build and maintain long-term professional relationships both internally and externally

Able to identify solutions to suit internal and external customers

Produce high quality work ensuring recording and use of systems is accurate is analysed and acted upon

Always putting the customer, our people and our business at the centre of everything you do

Effective organisation to ensure priorities, goals and deadlines are achieved.

**Performance**

Demonstrate strong organisational skills and be accountable for your daily workload. Demonstrate a systematic, disciplined working practice with clear follow up and close out notifications to customers. Ensure the Divisional Manager is informed of progress and in particular are told of major problems and/or issues in a timely manner.

Identify and deliver innovative service improvements to ensure the customer offering remains fit for purpose and meets company requirements.

Use excellent troubleshooting and problem-solving skills to determined correct outcome, liasing with the technical support team when required. Reporting faults that require an engineers visit to the service planning team. Maintainin logs on internal systems for faults for suppliers, engineers and customers. Using the CRM system to record your activities.

Ensure you are motivated to complete work according to requirements, on schedule and to a high quality. Ensure that correct and compliant decisions are made for customers and issues resolved in a timely manner.

**Communication**

Responsibility for being the first point of contact for all False Alarm Management queries and lisaising with the Electrical Service planning team.

**Teamwork**

Work with the technical support department to support our internal and external customers.

Take full responsibility for your assigned tasks within a larger project such as an alarm monitoring upgrade project.

Communicating your progress with other members of your team and ensuring tickets for all activities are logged on the CRM system to ensure you work with an organised recording system so task progression can be clearly demonstrated.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kendal: reliably commute or plan to relocate before starting work (required)

Work Location: In person