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Japanese Language Customer Account Advisor

4 months ago

StokeonTrent, United Kingdom bet365 Full time

**Overview**:
**Operations**:
**Full Time**:
**Closes 02/08/23**:
**Stoke-on-Trent**:
**Full Time**:
**Closes 02/08/23**:
**Who we are looking for**:
As a Japanese Language Customer Service Advisor, we are looking for positive and confident individuals who can support, advise and assist our customers in a wide range of sports and gaming queries.

This role is eligible for inclusion in the Company’s hybrid working from home policy, allowing 3 days per week to be performed at home.

**Preferred skills and experience**:

- Passion for delivering exceptional customer service.- Fluent in both spoken and written Japanese.- Previous experience in a customer facing role and a passion for delivering outstanding service.- Good verbal and written communication skills in English.- Ability to problem solve.- Competent computer, literacy and numeracy skills.**Main Responsibilities**:
- Supporting customers with a wide variety of account queries including payment, login, verification and bet queries.- Liaising with English-speaking internal departments in order to resolve customer queries.- Providing a positive customer experience and first time resolution.- Using internal tools to assist, taking ownership of customer queries.- Escalating queries when necessary.- Investigating issues thoroughly.- Promoting Responsible Gambling.- Maintaining awarenss of policies, procedures and licensing requirements.**Want to become part of the team?**:
**The benefits of working with us**:
**Bonus Schemes**:
**Recognition for your performance and hard work.**:
**Company Pension**:
**Preparing you for later life with a top pension.**:
**Employee Assistance Programme**:
**Supporting the wellbeing of you and your family.**:
**Eye Care**:
**In a digital world, we help take care of your vision.**:
**Income Protection**:
**Your income is protected, just in case.**:
**Life Assurance**:
**Peace of mind for your family in any eventuality.**:
**Tax Free Childcare Scheme**:
**A bit extra in your pocket to help with your little ones.**:
**Life Events and Long Service**:
**To celebrate your big occasions, dedication and hard work.**:
**Stoke-on-Trent**:
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

**Our location**:

- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

**What we get up to**:
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

**Some location benefits**:
**On-Site Restaurant**:
**Tea and Coffee Service**:
**Great Commuter Links**:
**Company Leisure Facility**: