Reception Team Leader

3 weeks ago


Knutsford, United Kingdom Cottons Hotel & Spa Full time

**Job Ref**:THW6031

**Branch**:Cottons Hotel Spa

**Location**:Cottons Hotel Spa, Knutsford

**Salary/Benefits**:Competitive salary with great benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:30/08/2023

**Closing date**:02/10/2023

We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.

As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

**Your day to day will involve**:

- Supervise, motivate and develop the Reception team
- Ensure all team guest interactions are warm, friendly, accurate and efficient
- Effectively respond to Guest queries and provide recommendations on Hotel products and services
- Undertake and manage administration procedures in line with company procedures
- Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
- Work with your team and the wider hotel to provide the best possible service
- Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required

**Who are we looking for?**

Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.

As Reception Team Leader, you will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and ideally have experience of working with Opera PMS.

If you are natural leader, have a flair for organisation with great communication skills, then this could be the role for you.

**In return, we are offering a rewarding role with scope for career progression along with;**
- A fun environment where you will receive the training and support to develop and progress
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- Free parking
- Tips paid monthly
- Free meal whilst on duty
- Health cash plan with access to discounted perks
- Use of our brilliant gym on site and discounted Spa treatments
- 28 days annual leave (rising to 33 days after 5 years)
- Discounted accommodation, food and drink in our beautiful properties across the country
- Pension Life assurance
- Long service awards, including free meals and free stays with your friends or family

**We’d love to meet you - Come and join our Daniel Thwaites Family**

Cottons Hotel Spa is a busy four-star property in Knutsford, Cheshire, with 138 guest rooms, 14 meeting rooms, restaurant, bar and spa. It is a popular choice with business and leisure guests and staff pride themselves on providing a quality experience to everyone who comes through the doors. Situated close to the M6 and M56, this luxury four-star property is great for experiencing Manchester, Chester, Liverpool and the wider North-West. It is part of The House of Daniel Thwaites, a unique collective of Inns, Hotels Spas offering warm hospitality and high quality service in a welcoming environment.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations



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