Admin Assistant

**(Immediate start available, work from home-Hybrid option can be discussed after a probationary period)**

**Salary is £20,000 pro rata**

Office Hours: 35-hour week. Monday - Friday 8.30am-4.30am, 26 days holiday (pro rata) plus English bank holidays (4 days mandatory over Christmas closure)

We are an Engineering Inspection company employing around 50 staff with a multi-million-pound turnover. Due to expansion we are actively recruiting for the position of Administrative Assistant (job title - Customer Liaison Assistant) within our office in Musselburgh.

Strong customer communication skills are essential along with the confidence to make professional judgements.

There may be a need on occasion to travel between our offices in Scotland and England.

**Key Responsibilities**:

- Make inspection appointments for Engineer Surveyors and maintain Engineer Surveyors diaries.
- Assist management when required with various non-specific tasks and assume other clerical duties when needed
- Ensure reports are issued to the relevant clients swiftly following inspection.
- Upload reports to the online viewing system.
- Process renewals for brokers and clients.
- Calculate and raise invoices and credits for clients.
- Lapse contracts.
- Manage online filing systems.
- Respond to customer enquiries and complaints and deal with efficiently.
- Manage own workflow and ensure that deadlines are met and work is completed correctly.
- Be able to comfortably work in a fast-paced small office environment.
- Maintain the Company’s professional image and reputation at all times when dealing with members of staff, customers and business providers.

**Key Skills**:

- Good attention to detail
- Excellent organisation and time management skills
- The ability to prioritise and work under pressure
- Ability to learn quickly and retain information
- Good time management
- Ability to think on one’s feet
- Excellent problem-solving skills
- Self-motivated
- Can work under pressure
- Exceptional communication skills both verbally and written
- Able to form good working relationships with clients or Brokers
- Willing to work independently

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Musselburgh: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience using Microsoft Office, particularly Outlook and Excel?

Work Location: In person