Operational Supervisor

3 months ago

Liverpool Street Station, United Kingdom STM Group LTD Full time

**Do you have cleaning experience?**

**Would you like a career in the Rail industry?**

STM Cleaning are recruiting for an experienced Operational Supervisor to join our Train Presentation team. This is an excellent opportunity for you to develop your career within the cleaning industry for a leading, national cleaning and security company.

With continuous training, development and support you can be assured that you will have a fantastic career with STM.

**What you get.**
- Excellent hourly rate of £14/h
- Shifts include early mornings, afternoon and late evening shifts working 5 days across Monday to Sunday
- Guaranteed minimum 120 hours per month.
- Locations: Liverpool St/Shenfield/Paddington/Heathrow/Maidanhead/Reading
- Exclusive access to our VIP - Very Important Perks benefits portal and automatic enrolment on to our company pension plan

**This is an excellent opportunity to join a renowned, national cleaning company and to develop your career as a professional**

Essential Criteria
- Evidenced experience of managing large cleaning teams
- Exposure of dealing with clients, attending meeting, and adhering to KPI’s
- A full driving license is mandatory (no more than 3 points)
- Evidence a 5-year working history to pass BS7858 Security Screening

Duties
- Training, coaching, and mentoring of front-line employees based at stations.
- Attend, minute and represent the Company at client meetings.
- Carry out agreed stations visits, auditing staff and recording on scores (KPI’s)
- Escalation of issues and follow through to conclusion, liaising with internal departments as appropriate to ensure correct process/procedure followed.
- Compile daily reports and compile evidence to back up findings.
- Carry out investigation meetings with regards to staff discipline and incidents.
- Assist in preparation of management reports.
- Flexibility regarding availability to work early or late shifts due to nature of contract.

To be considered you must be able to demonstrate:

- Experience of managing multiple employees or across multiple sites
- Time management skills
- Show structured approach to your work.
- A natural flair for offering excellent customer service and instilling this within a large team.
- Ability to prioritise and make decisions.
- Excellent I.T. skills, especially Microsoft Office suite
- Above average communication skills, to be able to demonstrate the ability to confidently communicate with a variety of colleagues and clients at all levels within the organisation.
- Demonstrate experience of training and developing staff

**You will be required to pass Drug & Alcohol screening and DBS checks prior to employment commencing.**

STM Security is an equal opportunities and diversity aware employer.

STM hold ISO 9001, ISO 14001 & ISO 18001 certification together with Security Industry Authority Approved Contractor Scheme accreditation.

**Job Types**: Full-time, Permanent

**Salary**: £14.00 per hour

**Benefits**:

- Company pension

Schedule:

- 12 hour shift
- Day shift
- Night shift

Ability to commute/relocate:

- Liverpool Street: reliably commute or plan to relocate before starting work (required)

**Experience**:

- of managing large cleaning teams: 1 year (preferred)

Licence/Certification:

- Full Driving Licence (preferred)

Work Location: In person

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