Branch Administrator

**Branch Administrator - Cumbernauld ML1 2NT**

**Salary**: £19,599 per annum

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

A fantastic opportunity has arisen for an efficient, organised and experienced full-time Branch Administrator to join a highly reputable, established and rapidly expanding Domiciliary Care Business, Comfort Call, Cheltenham.

**The main duties of the role will be**:

- Supporting recruitment and dealing with recruitment admin
- Ensure all service user calls are reported in a timely manner
- Identification of any late and or potentially missed service user calls
- Maintain the database of service users who do not have a telephone or those who decline to allow Carers to use their telephone and the reason why they have decline to allow the use of the telephone
- Bring to the attention of Care Coordinators, Care Team Manager and Service Manager Carers who do not follow the protocol of confirming the start and finish of a call.
- Provide the Service Manager with reports as required
- Set up new Carers on the ECM system including issuing PIN numbers
- Participates in team meetings
- Undertakes training as required
- Promotes, respects and upholds the dignity of service users at all times
- Participates in and actively supports activities that promotes the dignity of service users, their families and Carers
- Provide general administration support to the Branch Office
- Be responsible for their own health and safety and ensuring a safe working environment for colleagues
- Undertakes any other duties in line with the objectives of the post.

We will offer you
- 22 Days Holiday (increasing to 25 after 3 years service)
- Occupational Maternity Pay & Adoption Pay*
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- Access to Employee Assistance Programme
- Lifeworks Reward Scheme

This is a full-time position, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.

Constance Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.