Customer Advisor

2 months ago


Cardiff, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Customer Service Advisor

**Dept**:Driving School

**Location**:Cardiff - Dynamic working

**Salary**:£24,500

**Contract**: Full time - permanent

**Hours**: Monday to Friday shifts between 9am-5pm

If you’re good at what you do, you can work anywhere If you’re the best at what you do, you work at The AA.

**What will I be doing?**:

- Dealing with multi-channel queries from both instructors and learners, including making outbound follow up calls
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
- Interacting with a range of individuals including external stakeholders and customers who may be vulnerable
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brands

**What will get me there?**
- Successful assessment? We will invite you in for an interview and a chance to see our Newcastle Office
- Get the offer Congratulations, you are hired Make sure you submit your pre-employment checks and sign your contract
- Turn up It’s day 1 of training, you’re about to start the best step in your career.

**We’re looking for someone to become**:

- **A problem solver**:you’ll understand incoming information and make logical decisions quickly and efficiently
- **A self-starter**:you’ll be proactive taking pride and ownership in your work
- **A smooth operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively


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