Internal Sales Assistant
6 months ago
Based in Avonmouth, Plant-Ex ingredients in an international company specialising in the manufacture of Natural Food Ingredient Solutions, supplying across the globe either directly through our own facilities or through a number of selected distribution partners.
We specialise in spray drying food colourings and flavours as well as production of liquid food colours, flavours and extracts.
We have an exciting opportunity to join our team as an Internal Sales Assistant
Purpose of the role
- To demonstrate excellent customer service and professionalism to existing and prospective customers. The internal Sales Assistant will take care of a database of existing customer accounts who require varying levels of support. Day to day servicing of the account base will be the main duties required but there will be opportunities to develop and grow a number of these accounts with guidance and support from senior sales members. You will be responsible for product knowledge, answering customer queries and building rapport and relationships with key customer contacts in order to identify opportunities.
**Main responsibilities -**
- Service a catalogue of existing customer accounts providing quotations, entering sample and project brief requests and dealing with ad hoc product enquiries.
- Supporting senior sales members with quotations and information whilst they are out of office.
- Qualify and respond to incoming sales enquiries.
- Attend monthly sales meetings and report on the performance of your account base.
- Identify growth opportunities amongst your assigned account base and take necessary actions to achieve targets as agreed with your line manager.
- Build relationships with customer contacts across a variety of disciplines.
- Share marketing information with customer database as required by the marketing strategy.
- Work closely with NPD teams to be informed on new launches and roll out to target customer accounts.
- Keep customer and product databases up to date with key information
- General administration support for the office and commercial team
**Knowledge, experience, and skills required**
**Essential**
- Good attention to detail
- Strong written and verbal communication skills, proficiency in Microsoft tools (PowerPoint, Excel, Word)
- Proactive approach and professional attitude to work, but an ability to relax within the structure of the company
- Confident communicator who is able to engage with customers and present in front of a room full of people
- Ability to understand and analyse sales reports
- Ability to work both independently and collaboratively as part of a team
- Willingness to learn and adapt to new technologies and industry trends
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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