Concierge

Roles & Responsibilities:
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Join the Accommodation Team at the UK’s most exciting Castle as a Hotel Concierge and start your greatest adventure

Warwick Castle offers a variety of accommodation from our exclusive suites hidden within the castles 14th century towers to our magical Knights Village lodges and glamping tents.

Reporting to the Hotel Duty Manager you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of our guests.

This role has heaps of variety to keep you interested, no two days are the same, from ensuring that the guests get the greatest value for their money by delivering impeccable customer service. You’ll adapt to every guest’s individual request and go out of your way to deliver this and also ensure that the rooms are of impeccable standard of cleanliness.

This is a seasonal contract, offering 5 guaranteed hours per week. Shifts will be a mix of 7am-2pm or 2pm-10pm. Flexibility is needed as shifts will include weekends and bank holidays.

Qualifications & Experience:

- Excellent Customer Service
- Good positive attitude
- Passion for the castle & guests
- Great organisational skills
- A friendly and welcoming personality
- Understanding the importance of Health & Safety within our workplace

**Benefits**:
Alongside becoming a guide in creating magical memories, we also offer:

- Monthly Bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets

Pay Range: GBP £10.90/Hr.