Operations Executive
6 months ago
**_Location_**_: London_
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
We are looking for our new** Operations Executive** for our London office. This role offers a variety of responsibilities across Black Cab operations, assisting in building and maintaining relationships with drivers through in-centre support, onboarding and ongoing engagement. We strive to provide drivers with a fantastic experience, enabling them to in turn provide a superior service to passengers.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?
**YOUR DAILY ADVENTURES WILL INCLUDE**:
- Being the first point of contact for drivers who arrive at both of our Driver Centres
- Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
- Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service
- Enabling successful performance through driver engagement campaigns including outbound calls to improve our share of OCA vehicles, activate onboarded drivers, improve the performance of existing drivers.
- On occasion you will be asked to support a wide range of additional projects including the deployment of OCA, driver app improvement & bug reporting and testing, competitor research & market share analysis.
**Our Tools**: GSuite | Microsoft Office
**Working hours**:9am - 5:30pm, Monday - Friday
**Location**:Great Suffolk Street, London (possibility to work from home one day a week)
**TO BE SUCCESSFUL IN THIS ROLE**:
- You thrive in a fast paced, constantly changing working environment
- Experience in an **operational or customer facing** role
- You have an eye for detail and a focus on quality in everything you do
- You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly
- You are a proactive self-starter who holds themselves and others accountable in reaching goals
- You have an excellent level of written and verbal communication skills
**BENEFITS & PERKS IN A NUTSHELL**:
- Hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- L&D opportunities
- Employee assistance program
- Personal development budget
**Plus more local benefits depending on your work location**
**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:
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