Customer Service Assistant

3 weeks ago

Cannock, United Kingdom The Wrekin Housing Group Full time

**Location**:Chasewood, Cannock

**Contract Type**:Permanent

**Hours of Work**:37.5 hours per week available covering a 7 day rota

**Salary**:£10.92 per hour, plus benefits

**The Organisation**:
The Wrekin Housing Group is a socially minded organisation that makes a difference to people’s lives. We do this by:

- Providing more than 13,500 homes for affordable rent across Telford & Wrekin, Shropshire and Staffordshire.
- Delivering care services to older people, adults with learning difficulties and people with dementia.
- Channelling social investment across communities to create jobs and promote economic growth. We generate opportunities for people to gain employability skills, maximising the social value of our services and delivering wider community benefits.

At Wrekin you will be joining a team of more than 1200 colleagues who inspire positive change, communicate clearly, grow together and ensure that everyone matters. We make sure that all colleagues have the tools and training to flourish and contribute to our collective goal of making a difference to people’s lives.

**The Role**:
As a Customer Service Assistant, you will be the first point of contact to welcome Customers to the ShireLiving Scheme.

It is essential for you to hold a minimum of A-C’s or 4-9 in English and Maths along with experience in working in a customer service environment. A NVQ Level 2 in Business Admin or equivalent or IT qualification isn’t essential, but is desirable.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

**Benefits**:
In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career.

Should you want to develop further, we’ll invest in your future by offering fully-funded training.

All employees are covered by our life assurance scheme and have access to a variety of other employee benefits including free on-site parking, and dedicated volunteering leave for up to 16 hours per year.

**‘Made With Care’**:
We've linked up with the Governments recently launched ‘Made With Care’ campaign which means if you join Choices, you will be part of the biggest reform of adult social care in a generation.

There is record funding being invested to support the new social care sector including for staff training and development and if you have the values we're looking for - kindness, compassion and resilience -you will be joining a workforce dedicated to helping others and build a career that helps people live happy, healthy lives.

**Our Inclusive Culture**:
**Recruitment Process**:
In partnership with our trusted external providers we are committed to undertaking care and safeguarding checks with all colleagues. These checks may vary according to the role you have applied for.

Ref : WHG2293. Closing Date : 05/02/2024 - Interview Date : 12/02/2024

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