Housekeeper Supervisor

Company Description

Relais & Chateau at Thornbury Castle are seeking a **Housekepeer Supervisor **to join our professional sales and events team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

**About Us**

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has almost completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 27 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. our food style is modern British using the best locally sourced produce from our kitchen garden and around the southwest. We operate 7 days a week, serving breakfast, afternoon tea, dinner, and Sunday lunch as well as the occasional wedding and functions.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

**Job Description**:

- £12.00 per hour
- Part time permanent position - 25-30 hours per week worked over 5 days including weekends.
- Working hours range from 8am to 4pm, including one evening a week working turndowns.
- An additional share of service charge and tips (paid out every 2 months)
- 28-day holiday including bank holidays plus a paid day off on your birthday

**Qualifications**:

- Ensuring bedrooms and bathrooms are cleaned to a high standard, including vacuuming, polishing and refreshing linen and towels.
- Cleaning and tidying our public areas ready for the guests.
- Restocking guest room supplies, including linen, amenities, and collaterals.
- Report any maintenance deficiencies to Housekeeping Manager.
- Overseeing staff performance.
- Checking cleanliness to ensure that the high standards are met.
- Training Housekeepers on cleaning and maintenance tasks.
- Creating staff work schedules on Planday.
- Assign tasks to Housekeeping staff.
- Manage equipment and cleaning supplies.
- Addressing any complaints/concerns over poor housekeeping standards.
- Engaging with guests where required.

Additional Information
- Referral program - £250 per new member of staff introduced.
- Complimentary stay at the castle after 6 months’ probation period passed.
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverages
- Recognition programmes
- Access to online training facilities
- Career development programmes
- Uniform provided and free parking available