Helpdesk Co-ordinator

**Helpdesk Co-ordinator**:
Bouygues Energies & Services Solutions - Littlehampton

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Co-ordinator to join our Facilities Management team at the Body Shop International office in Littlehampton. This is a permanent full-time position working 40 hours per week between 08:00 and 17:00, Monday to Friday.

**Key Activities**:

- Reporting to the Operations Manager
- To provide front line customer service support, ensuring all tasks are completed to the highest standard in the designated buildings to Operations Manager and company’s specification.
- Undertake administration and co-ordination tasks within nominated facilities in accordance with specific instructions, identify any supplementary work required to ensure the accommodation is presented in excellent condition at all times.
- To work as part of the FM team across all areas of service delivery: Porterage, Reception duties, minor M&E tasks including PPM’s and on call, post room / courier services, waste collection, helpdesk duties (monitoring mailboxes, raising orders, logging tasks and quoted works), meeting room set ups and provision of security guard services.
- Co-ordinate the helpdesk to ensure tasks are completed on time, including dashboard monitoring of planned/reactive works for both TBSI contracts.
- Provision of PO, invoices/webcycle management
- Working 40 hours per week between 08:00 and 17:00, Monday to Friday

**Skills & Qualifications**:

- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Well organised and able to prioritise a busy workload
- Able to multi-task in a busy work environment

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**In addition, you’ll benefit from**:
Company shares and pension