Optical Receptionist

We are a small and close team. We depend heavily on each other, and we take our responsibilities to each other and our work seriously.
- You’re a team player - getting involved setting the practice up each morning, greeting clients as they arrive. You’ll do whatever it takes to deliver an exceptional experience to a client.
- You’re not interested in “only getting your wages”, but in developing your skills and your career, and making a positive contribution to a business establishment and the community it serves.
- You understand what it means to be hard worker and are able to withstand the pressures of a fast-paced, deadline-driven work environment.
- You pay attention to the details - our clients demand the highest standards and that is why they choose us.
- You are confident and communicate confidently to reassure clients that they are in capable hands.
- You are articulate, able to communicate clearly
- You are able to give world class service, and are genuinely interested in building strong and enjoyable relationships with clients

Each team member must be extremely dependable. We practice the art of flexibility so that we can work together in the most effective way, to respond to any challenges during busy periods when we are at capacity. Awareness is important. Being able to spot when someone needs help. Awareness means seeing a problem before it becomes a problem. Communication is vital. As is the ability to keep cool and convey confidence in the face of any challenge.

You have a strong command of the English language, both written and verbal. You are conscious of maintaining a professional appearance, including in how you speak and how you act. You also have excellent time management and organizational skills (remember, this is a BUSY, deadline-driven environment).

**YOUR PERSONALITY**

It matters. A lot. Whether you are introverted or extroverted, we need you to be passionate and determined and not give up easily when faced with challenges (i.e. when things get hard). You are extremely detail-oriented. You are articulate. You have a good sense of humor and a cooperative attitude. You show kindness, patience, and respect to all people. You are ethical and honest, even when no one is watching. You are punctual. You are able to take constructive criticism and correction without getting defensive. You look for solutions, not excuses. You are an avid learner, and extremely resourceful in finding solutions. You are a problem solver, not just a problem reporter.

**YOUR WORK ETHIC**

You enjoy working and are grateful for opportunities to use your talents and skills to make a positive influence, and to earn a living.

You don’t view your job as an interruption to your life, but as a natural part of your life. You understand that you are not getting paid just for being at work, but for how you spend your time at work and the value you bring to the business.

We have extremely high standards for the quality of our work, and strive for excellence in all that we do. Our clients know this, and they keep coming back. We need someone who will be able to keep up with us and work to the highest standards.

**So what are your responsibilities?**

Your responsibilities will be very diverse, some are creative, some are mundane, but all are necessary to keep the business operating profitably. We will support you and there is always help when you need it. We don’t expect you to know how to do everything that is required, but we do expect you to be observant, resourceful, and a quick learner. If you need to know exactly what your duties are everyday and you need lots of time to get things done comfortably, then this is not the place for you. If you like variety in your work, thrive when challenged, and take pride in your accomplishments, then this job will provide it.

This is a full time position or a possible part time position and includes Saturdays. Hours are 9am to 5.30pm and 8.45 am - 4.00pm Saturdays. We are closed on Sundays and most bank holidays. Driving is essential as you will be covering our other branches for holiday cover and sickness.

We enjoy a hand written cover letter to get to know you more, so if this sound like a position you would like to be considered for, you can drive and work all the hours required please write to us. We will only consider you for the position once we have received your letter.

**Job Types**: Full-time, Part-time, Permanent

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person