Service Supervisor, Bmw Welwyn Garden City

6 months ago


Welwyn Garden City, United Kingdom Lind Group Holding Company Ltd Full time

Are you ready to represent the ultimate driving machine? LIND and BMW Motorrad have an exciting opportunity for you

We are looking for a Service Supervisor to join our already highly successful team at BMW Motorrad Welwyn Garden City and become a member of the renowned LIND family.

LIND is one of the largest family
- owned motorcycle groups in the UK representing the most admired and revered brands including BMW Motorrad, Harley
- Davidson and Triumph.

This role is at the core of our customer experience. You will lead the service team in building lasting relationships with customers new and existing, guiding and advising them on work needed on their motorcycles and being with them every step of the way.

**Responsibilities include, but are not limited to**:

- Reporting to the Aftersales Manager
- Leading our service team.
- Achieving budgets
- Liaising with all Departments
- Pre picking of parts
- Ensuring manufacturer systems and procedures are followed
- Maintain records and process accurate Warranty Claims
- Maximising profitability whilst maintaining excellent customer satisfaction
- Maintaining and building close relationships with new and existing customers
- Previous motorcycle/ automotive trade experience within a service department
- A can-do attitude
- Be a Team Player
- Excellent Attention to Detail
- Great Computer Skills
- Ability to utilise multiple systems
- Possess a Methodical Approach
- Be Approachable and Honest
- Excellent communication skills

**Desirable**:

- Experience with using automotive systems such as Kerridge
- A full A Category Motorcycle Licence is desirable
- A strong knowledge of BMW Parts, Accessories and Clothing

**Benefits Include**:

- 39 Hour working week (Tuesday through Saturday)
- 30 days holiday (including bank holidays) rising with service
- Generous staff discount scheme
- Onsite Parking
- Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family
- Bike to Work scheme
- Life Assurance (death in service benefit) 1 year salary
- Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
- Free eye tests and supplement towards frames
- Enhanced maternity and paternity pay
- Access to gym discounts using our Health Care Scheme
- Ongoing support with LIND Training and Development
- Manufacturer training
- Voluntary time off of up to 3 days to carry out volunteer work
- The opportunity to work in a great environment with great people Being a part of the LIND Family BMW lease motorcycle scheme

**About us**

LIND Motorrad, Welwyn Garden City is host to a state of the art showroom and workshop. It houses the latest models in the BMW Motorrad range and an extensive selection of BMW Motorrad Approved Used Models in the Premium Selection. BMW Motorcycles lead the way in motorcycle racing and changing how the world moves. At LIND we believe in creating an environment as exciting and inspiring as the brands we represent, bringing the excitement to the lives of not only our customers but our employees too.

Here at LIND, we work closely with our team members to build their careers and highlight ever growing opportunities with the LIND family.
- wheel your way into Life In a New Dimension at LIND BMW Welwyn Garden City



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