Oncology Administrator

6 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

We are currently looking for an enthusiastic, motivated individual to join our team at the Christie at Macclesfield on a full-time basis (37.5 hours per week).

This role includes providing a comprehensive and efficient administrative support service including collation, input and analysis of relevant patient data. Working on his/her own initiative when required, with excellent administration skills, experience in using a range of computer packages and a willingness to undertake a full range of administration and reception duties, in a patient facing role.

Proficiency in the use of patient information systems for appointments and records, ensuring this function is co-ordinated and updated accurately and in a timely manner is a requirement of the role.

To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.

Responding to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team members

The role will include working a variety of shift times between the hours of 7.30am - 6.00pm on a rota basis and the requirement to work until 8.00pm on occasions.
- To work on the reception desk in a front facing role and also in the office, taking responsibility for all reception duties for patients attending oncology clinics, radiotherapy planning and treatment, chemotherapy treatment, oncology research clinics and other supportive clinics for both The Christie NHS Foundation Trust and East Cheshire NHS Trust and other organisations as required.
- To be proficient in the use of patient information systems for scheduling, booking, and tracking all types of appointment and patient records, ensuring this function is co-ordinated and updated accurately and in a timely manner.
- To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
- To work in conjunction with the Acute Oncology Service ensuring smooth running and consistent reporting of alerts for the service.
- To undertake clerical and administrative duties to ensure a comprehensive and efficient administrative support service including collation, input and analysis of relevant patient data.
- To respond to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team member

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
- Undertake reception duties, including updating patient’s personal details and organising follow-up appointments or adding patient to waiting list following standard operational procedures.
- Provide support to unit by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments.
- Maintain patient flow by utilising Patient Flow System.
- Ensure telephone enquiries are dealt with in polite and courteous manner.
- Liaise with Clinical teams to action DNAs following Patient Access Policy.
- Sort, distribute and action incoming mail.
- Be responsible for stock control in areas of work including ordering supplies as directed by manager.
- Use Medisec and the Christie Web Portal to retrieve missing clinical information as required.
- Maintain accurate patient details in all the patient systems, following the correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act.
- Input departmental statistics using appropriate systems, ensuring submission within given deadlines.
- Ensure patient activity is monitored and recorded in efficient and effective manner.
- Maintain work area in clean, tidy manner at all times ensuring security requirements of office area are met.
- Maintain safe environment for patients, staff and visitors.
- In a professional and welcoming manner be first point of contact for patients, carers and visitors coming into the Centre.
- Greet and assist patients with appointment queries, general concerns and signpost to Support and Information as appropriate.
- Provide and receive information using empathy and reassurance sk

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