Head of Operations

4 weeks ago


York, United Kingdom SASH (Safe and Sound Homes) Full time

**Head of Operations**

**Salary**: £42,000 per annum

Safe and Sound Homes (SASH) is a registered charity providing accommodation for homeless young people aged 16-25 in the homes of its volunteer hosts. The charity has operated since 1994 and currently provides emergency ‘Nightstop’ and longer-term Supported Lodgings accommodation covering York, North Yorkshire and the East Riding, and a Homelessness Prevention Service in the East Riding.

**Job Purpose and Summary**

As the Head of Operations, you will support the CEO in executing the charity’s strategic plans and directives, while overseeing the efficacy of the organisation’s strategy and implementing changes needed for the growth and development of the organisation. Ultimately your purpose is to support the continued success and growth of the organisation through good management, communication and relationship-building.

Reporting to: Chief Executive Officer

Based: Office based in York or Scarborough or Hybrid Working with a mixture of office and home based working each week.

Contract: Temporary for 12 months

Hours: 37 hours per week, occasional evening and weekend working required.

Out of hours on-call duty manager cover is also required on a rota basis.

**Job Duties and Responsibilities**

Strategic

1. Deputise for the CEO as required.

2. Support the CEO and other members of the Senior Management Team with the continued development of SASH’s new strategy and oversee implementation of new projects, processes and initiatives.

3. Represent the Operational Team at regular trustee meetings and act as a key point of contact with the Board of Trustees.

4. Contribute to the creation of an inclusive and impactful organisation through exceptional leadership, collaboration, mentoring and open communication.

Core Operations

1. To implement and embed recent recommendations to improve the end to end journey for young people accessing SASH services.

2. Oversee day-to-day operations of the organisation including decision making about recruitment, budget development and operational processes.

3. Act as the SASH’s Registered Manager with Ofsted and ensure that we are compliant with regulations.

5. To line manage and supervise Operational Project Managers by way of regular supervision and appraisals.

6. To ensure that all teams meet their key objectives and contractual requirements.

Ensure that all reports for contracts and funders are produced in a timely manner and to a high standard.

Ensure that all operational data is inputted into the organisation’s case management system.

9. Oversee and manage the operational elements of the organisation’s risk register.

10. To ensure that Quality Management processes are embedded throughout the operational team and to oversee the Quality Audit regime ensuring compliance with all statutory requirements as well as SASH’s own policies and procedures.

11. Develop and implement new policies, procedures and systems to improve efficiency and productivity while maintaining the values of the organisation.

Safeguarding

To be the Designated Lead for Safeguarding at SASH and act as a source of support, advice and expertise for all staff.

To manage any Safeguarding issues and to ensure that all appropriate external bodies are notified as required.

To ensure that safeguarding records are managed in line with the organisation’s Safeguarding Policy.

To facilitate the organisation’s Safeguarding Panel meetings and feed back any relevant information to the CEO and/or Board of Trustees.

To lead on the development of best practice in relation to SASH’s Safeguarding policies and procedures.

Other

1. Demonstrate a commitment to SASH’s organisational values and the expected behaviours that underpin these values.

2. Work at all times with due regard to SASH’s policies and procedures including GDPR, safeguarding and financial management.

3. Support awareness raising and fundraising efforts by contributing to, and participating in events to promote and contribute to the sustainability of SASH’s services.

4. To be mobile and work across SASH’s geographical delivery areas as required.

Other duties relevant to the organisation as may be identified from time to time by the Chief Executive.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months

**Salary**: £42,000.00 per year

**Benefits**:

- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in York

Application deadline: 30/05/2023


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