Senior Systems Support Specialist

4 weeks ago

Swindon, United Kingdom Pear Tree Recruitment Full time

**Senior Systems Support Specialist**

Swindon or Leatherhead - hybrid working

£36,000 p/a

Permanent

We’re looking for a Senior Systems Support Specialist who has previous experience supporting IT software packages and using Support Desk ticketing software (ideally JIRA Support Desk).

Our client provides cost-effective solutions for the strategic facilities management of estates and services. You will be providing first line support for systems delivered; this role will suit someone looking to develop a career in IT system support.

You’ll be taking the lead within the helpdesk and will also have responsibility for one other member of staff. Any supervisory or management experience will be beneficial.

Please note, this role can be based within our client’s Swindon or Leatherhead office with the flexibility to work from home 2 days a week.

Key responsibilities:

- Offering second line support with more in-depth investigation as needed
- Supporting user account set up and management
- Ensuring accuracy in reported data and system efficiency
- Supporting customer relationships and ensuring contractual requirements are met
- Coordinating the change approvals process and ensuring all relevant parties are aware as changes are raised, reviewed, tested, and released
- Working closely with management to ensure issues are escalated where required and trends in support tickets are identified

Experience and Skills:

- Experience in first line support for IT software packages
- Experience creating, triaging, and managing support tickets to resolution or escalation
- Working knowledge of SQL for basic data queries
- Experience supporting CAFM systems is desirable (ideally Concept)

If you have the required skills for this role, don’t hesitate to apply Our client is looking to interview very soon.

**Job Types**: Full-time, Permanent

**Salary**: £36,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have the necessary documentation to support your right to work in the UK?

Work Location: In person

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