Call Answering Agent
2 weeks ago
We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running.
Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly and efficiently on the phone. We don’t follow scripts which can mean having to think on your feet, we also don’t work to targets but do expect a high level of customer service and efficiency.
We have fantastic offices based in Sunderland City Centre and currently operate a hybrid working policy with two days in the office. Therefore, it is **essential** that you can commute to Sunderland.
Just some of the benefits we offer:
- 25 days’ holiday per year plus Bank Holidays increasing with service
- Modern, welcoming and friendly working environment
- Bupa Private healthcare, Cash plan and dental.
- Free gym membership at PureGym near our office or contribution to your own gym.
- Pension scheme
- Regular company outings, paid for entirely by the company, including the annual Summer and Christmas parties
- Support for continual personal development
This is a full time 40 hours per week position for which we offer a rate of £10.50 per hour (increasing after the training period of 3 months). The working hours are 9.30am to 6.00pm Monday to Friday with some bank holiday working required.
**Salary**: £10.50 per hour
Expected hours: 40 per week
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sunderland: reliably commute or plan to relocate before starting work (required)
**Experience**:
- call centre: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Sunderland
Reference ID: VRNov23
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