Housing Support Officer

4 weeks ago

Manchester, United Kingdom Reed Talent Solutions Full time

Manchester City Council are looking to recruit Private Rented Sector Officers to the PRS Team within the Homelessness Directorate.

**Contract**:Temporary, initially until 31/03/2023

**Office Location**: Alexandra House, Moss Lane East, M15 5BA

**Hours**: 35 per week, 09:30-17:00 Mon to Fri

The posts require strong communicators who feel comfortable with negotiating and dealing with challenging service users, experience within a similar role is not essential.

**Role Portfolio**

The Private Rented Sector Team sits within Manchester City’s Council’s Homelessness Services. It works to identify suitable move on accommodation for households who can be prevented from becoming homeless, the relief of Homelessness and the discharge ofHomelessness.

Emphasis will be identifying move on solutions for people into private rented accommodation, social housing, supported accommodation or temporary accommodation.

The role holder will secure properties, with an emphasis on the private rented sector, for homeless people and other customers, including the provision of temporary accommodation, ensuring it is suitable and affordable for the customers’ needs.

Establish and maintain a rapport with customers and challenge the existing patterns of behaviour which may undermine positive outcomes.

**Duties:**
- Work in a busy team, managing a varied caseload.
- Work with a variety of service users, both face to face and over the telephone.
- Look for accommodation for households who are homeless or at risk of becoming homeless.
- Source accommodation to resolve clients homeless journey within the private rented sector.
- Meet landlords / letting agents inside and outside of Manchester to secure accommodation.
- Inspect properties to ensure they are health & safety compliant and are to a decent standard ahead of lets being arranged full training will be provided in line with Housing, Health & Safety System requirements (HHSRS).
- Driving licence / own transport not required - can usepublic transport.
- Role includes car allowance/ travel expenses - could go anywhere in Greater Manchester for property visits

**What they're looking for**:

- Excellent communication skills both verbally and written.
- Ability to negotiate effectively is an essential requirement of this role.
- HHSRS qualification is preferred but not essential.
- IT skills
- Customer service/ sales/ negotiation experience
- Comfortable having difficult conversations

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