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**Job Ref**:ALD1215

**Branch**:Aldwark Manor

**Location**:Aldwark, Alne 10 miles north of York

**Salary/Benefits**:£11.50 per hour for over 21

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:Flexiable

**Posted date**:02/05/2024

**Closing date**:04/06/2024

**Benefits**:
Apprenticeship and other development opportunities,

Gym and leisure use (December 2024)

Share of gratuities,

Hospitality Rewards platform,

Employee Assistance Program,

Free meal on duty,

Refer a friend bonus,

Free golf for yourself and discounted for friends and family,

Uniform provided,

Food and Beverage Discount when dining at Hotel and owned pubs of 20%.

Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar, self contained Golf facilities and all public areas with further plans to redevelop and expand throughout 2024 and 2025 increasing the number of Bedrooms, an additional fine dining restaurant as well an opulent new Spa with state-of-the-art facilities.

Our mission is to be: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.

**Main duties and purpose of the role**:

- **Main duties and purpose of the role**:
As Bunkers Golf Shop Assistant you are responsible for helping your department to deliver an excellent Guest and Team Member experience
- in accordance with the Aldwark Manor Estate Service Standards. The working times will be between 7am and 6pm working 2-5 days per week, including daytimes, evenings, weekends, and bank holidays.
- Minimum 1 years’ experience in sales or customer service with a passion for the sport and basic knowledge of the rules of golf
- Administer point of sales transactions and maintain the day-to-day golf reservation systems by reserving tee times and lessons, check-in customers, and receiving payments
- Accurately reconciles cash register sales with daily sales reports at shift change points
- Ensure the collection and recording receipt of appropriate payment (cash, credit card transactions) in accordance with company procedures
- Keep a working knowledge of all upcoming tournaments and programs to provide accurate information to guests
- Maintain records of daily play on golf course and other data, as directed
- Assist with maintaining the data management system within the point-of-sales software
- Perform outside service duties, such as setting and maintaining the buggy staging area and putting green
- Strong verbal and written communication skills with groups, personal initiative, and leadership ability
- Excellent customer service skills and the ability to communicate well with guests
- The ability to complete all tasks given in a timely and efficient manner
- Ensure compliance with brand standards
- Effective time management and communication skills
- Ability to assist in different areas of Food and Beverage including the Bar and Restaurant
- Manage guest queries and complaints in a timely and efficient manner
- Carry out duties correctly to help assist Bunkers Manager with achieving financial targets
- Carry out cleaning duties as assigned to you with an awareness of Safety and Security policies and procedures, ensuring relevant records are completed daily
- Complete company training modules as required to ensure compliance with relevant Health Safety policies and procedures

The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

**About Us**

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.

We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.