Care Navigator
2 months ago
**Job Overview**:
We are seeking a dedicated Care Navigator to join our team.
Receive, assist and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Encourage a positive working environment in line with the practice values - Friendly, Caring, Open, Innovative and For the team.
**Duties**:
To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
**Requirements**:
- Strong communication and interpersonal skills
- Empathy and compassion towards individuals facing health challenges
- Ability to work independently and as part of a team
**Nice-to-Have Skills**:
**Job Type**: Part-time
Pay: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 10/05/2024
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