Junior Product Specialist

2 months ago

Basingstoke, United Kingdom RingGo Full time

**_Our Drive:_**
- We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, RingGo and EasyPark are the world’s leading provider of on-demand mobile payments for on
- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe._
- RingGo is a part of the EasyPark Group since June 1, 2021. You will be joining us on our exciting change journey to becoming one group and one company with one way of working, which opens up endless opportunities to make an impact._

**_ Our Role:_**
- This role is an exciting and unique opportunity as you'll have the chance to get involved in various projects, making a real impact whilst you're also being supported to develop._
- As a member of this team, you will be the first port of call for product expertise, knowledge and assistance to all areas of the business, along with using our internal configuration software to meet client requests and project roadmaps on a daily basis._

**_ You will contribute & make an impact through:_**
- _ Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required) _
- _Providing ongoing support both externally and internally (to the likes of Project Managers, Product, Sales and Finance)_
- _Creating & maintaining documentation (including internal processes or step by step guides), with the freedom of bringing new ideas to the table within an open team_
- _Fault finding & stakeholder collaboration (investigating bugs & testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team)_
- _Use of technical skills & systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, opportunity to use JavaScript and HTML where required) _

**_Personal skills we are looking for:_**
- _ Able to prioritise, manage and track multiple activities and tasks;_
- _Excellent verbal and written communications;_
- _Attention to detail, an analytical thinker;_
- _Willingness and ability to embrace change and learn new technologies;_
- _Receptive and a fast learner;_
- _Strong Customer Service ethos._

**_ Essential skills required for this role:_**
- _ Previous experience in a customer/client facing role;_
- _Proficient in the use of modern PC technologies and software; and_
- _Customer and service delivery focus._

**_ Some of the perks of joining us:_**
- **_ Hybrid working:_**_ combine working from home with working from the office, whatever is agreed amongst the team._
- **_Holiday_**_: 25 days of annual leave per year + 1 extra day to participate in an event for charity._
- **_Proactive support:_**_ Private Medical Health Insurance_
- **_Enhanced_**_ Pension Scheme._
- **_Enhanced Maternity & Paternity_**
- **_Health & wellbeing_**_: voluntary yoga, pilates, massage and reiki sessions._
- **_Social:_**_ annually meeting with your colleagues in Europe for a Global Event, Halloween pumpkin-carving competitions, Christmas parties and more._
- **_Travel allowance:_**_ mileage paid where required (e.g. client visits)._
- **_Office environment_**_: an open, colourful & inspiring office environment._

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