Telefundraising Executive

**Reference **:002667

**Publication end date **:23/04/2023

**Employment Details**:
**Contractual hours**:
35.00

**Salary**:
Starting from £20,400 + excellent benefits

**Vacancy location**:
**Location**:
England, South East, Reading Hub

**Vacancy details**:
**Directorate**:
Fundraising - Committed Giving

**Job Title**:
Telefundraising Executive

**Job Level**:
Support Provider

**Contract type**:
Permanent

**External job advert**:
The Telefundraising Executive helps people with sight loss to live the life they choose by raising essential funds for Guide Dogs via outbound fundraising and/or admin calls to assist Guide Dogs in achieving its targets for income generation to enable its services to run for blind and partially sighted people.

We’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

For this role you’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. We are looking for you to attend the office at least 1 day per week, the remainder of your week may be spent working from home.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

**Diversity**

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

**Essential**
- 5 GCSE’s including Maths and English at grade C and above or equivalent (QCF level 2 / SQCF level 5).
- Worked within a target driven environment.
- A proven track record and experience in a results-driven telemarketing environment and of meeting and exceeding targets.
- Experience of using databases.
- Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint.
- Self-motivated and reliable.
- Good at building rapport with the ability to recognise potential issues from supporter conversation and escalate for investigation.

**Desirable**
- Institute of fundraising qualifications and/or membership.
- Experience in the Charity sector.
- Experience of training colleagues.
- Ideally outbound call experience.
- Understanding of fundraising.
- Understand a multivariable environment (dials, response rates, contacts, duration of call, average gift) and how the combination of these variables will affect return on investment.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

**How to apply**

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

**Application Closing Date**:
23/04/2023