Sales Administrator

**Company Background**

Aardvark Safaris is a thriving tour operator specialising in holidays to Africa and the Indian Ocean. The company was started in 1999 and owners Richard Smith and Alice Gully are very much involved running the company, with the help of a great team around them. Aardvark Safaris has two offices in the UK, in Tidworth, Hampshire and Musselburgh, outside Edinburgh. We plan exceptional holidays for our clients and many return to us year on year, with much of our business coming via word-of-mouth recommendations.

**Why work with Aardvark Safaris?**

We are proud of our dedicated and knowledgeable team and all of our staff are encouraged to contribute to life here at Aardvark Safaris. We firmly believe that the more fulfilled people are the better their work will be. The atmosphere in the office is creative, varied, fun and challenging as well as business-like and focused. Though we work hard, we have a good time together too, with various team days out an opportunity to laugh together.

**Sales Administrator role**

A full time, experienced Sales Administrator, based at our office in Tidworth, just into Wiltshire and on the border with Hampshire.

As a Sales Administrator you would work within a team to include sales support, your role will be to execute the detail required with tailored holidays to Africa and the Indian Ocean islands to the highest level. You should pride yourselves on delivering perfection to all the clients wishes and requests. This is a varied, busy and exciting role, where no two days in the office or holidays that we design are ever the same. You will require a high degree of accuracy and a keen eye for detail. We are looking for a self-confessed perfectionist

**Job Specification**

The Sales Administrator assists the Sales team in delivering perfect holiday itineraries that hold a wow factor for all our clients and to deliver a perfect and seamless customer experience. Accuracy and attention to detail are the key requirements as is the ability to prioritise and effectively manage a busy workload.

You will provide sales support in the end to end process of creating, managing and delivering client itineraries, to include:

- Dealing with initial enquiries with suggestions and distribution of marketing materials
- Liaising with airlines and suppliers to reserve flights, accommodation and transfers and inputting accurate travel information into the CRM database grid system
- Cross checking supplier invoices for accuracy and compliance to arrangements, costings and dates booked
- Invoicing client deposit and balance payments and monitoring all information and monies are received
- Processing final checks and creating and sending travel packs to clients
- Assisting the sales team to manage alterations to clients’ itineraries after booking
- Maintaining and foster an effective working relationship with all our suppliers
- Assist with other general office duties as required i.e. answering phones, monitoring stock levels, writing reports/letters, helping with mail drops, updating system information and corresponding documentation
- Supporting the sales team when organising exhibitions, shows, trade events etc
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**Requirements for the role**
- Ability to work accurately with a high level of attention to detail
- Ability to work under pressure and prioritise tasks
- Good IT skills with proficiency in Word and Excel
- Experience of working with a database/CRM system preferred
- A creative mind with the ability to think outside the box and a desire to exceed clients’ expectations
- Good organisational skills with the ability to prioritise busy workloads
- Good written, numerical and verbal communication skills
- A keen interest in Africa would be a bonus but not essential
- A drive to work to targets, and a proactive, can-do attitude

**Salary**: £20,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Tidworth, SP9 7QD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 3 years (preferred)
- administration: 3 years (preferred)

Work Location: One location

Reference ID: Sales Administrator (Travel and Tourism)