Claims Quality Assistant

6 days ago


Brighton, United Kingdom Barker Munro Recruitment Ltd Full time

Claims Quality Assistant

Sussex / Home based

£24,000 - £25,000

Barker Munro Recruitment are working with an expanding Insurance organisation who offer flexible/hybrid working options.

The job holder will assist the Claims Quality Analyst with the internal/external audit and review process. In addition, assist with the handling of Customer complaints.

Principle Responsibilities
- Monitoring of quality standards.
- Report as necessary on the compliance and quality performance from internal and external reviews/audits.
- Carry out internal and external audits as required from the audit programme or as trends from data determine.
- Contribute to claims process strategy to help achieve a culture of continuous improvement.
- Keep abreast of claims trends as necessary
- Attend training to develop relevant knowledge and skills.
- Identify training and skills gap of staff
- Customer/client complaint handling and escalation by operating the complaints handling process reporting on observed root causes
- Ensure compliance with "treating customers fairly" principles

In return this organisation offers a 37.5 hour week, Monday to Friday, 22 days hols, Pension: up to 8% matching contributions, Life Insurance/PHI: After six months’ probation, Medical Insurance: After three years.


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