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Barista Technical Advisor

4 months ago

Glasgow, United Kingdom Coffee Service Group Full time

**About us**:
Being one of the largest coffee roasters in the world, there's no surprise that Tchibo Coffee is the coffee provider for all businesses.
Whether it's a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and expertise will go into finding the perfect coffee solution for our customers.
Tchibo has built its first-rate reputation based on superior quality products, truly unbeatable service and fair prices.

We believe we are Stronger Together. To work with us is to join our European Family Business and help us continue to achieve in all we do. Sounds good? Read on

**Position**:Tech Team Exec (**Barista Technical Advisor)
**Location**:Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL
**Job type**:Full-Time, Permanent
**Hours**:39.5 hours per week, Monday - Friday
**Salary**:£22,390 per annum plus on-target earnings

**Benefits**:Company bonus scheme + an enhanced contributory pension scheme and annual holiday starting at 28 days annual leave entitlement plus 4 bank holidays, paid training and development, contributory pension scheme, employee assistance scheme etc.

**Purpose of Role**:
An excellent opportunity has arisen for a Barista Technical Advisor to join our Tech team here in Glasgow.

Following full training as provided by Matthew Algie Ltd(paid), the successful TechTeam Executive will have the option to work from home, usually up to three days per week.

**As part of this team, you will**:

- Answer inbound calls within the target set by the business
- Process all incoming fault calls and applicable machine part orders which will be received via telephone or electronically
- Handle all incoming service issues received via telephone and electronically
- Provide customers with assistance to phone fix minor machine faults live over the telephone whilst trying to achieve the target set out by the Service Delivery Manager
- Manage the IT system for all aspects specific to the role
- Make calls to customers to confirm machine install dates, to confirm correct equipment is being orders and that the customer is aware of the required water and electric needs for said machine type
- Generate revenue in line with targets set by the business through the upselling of machine water filters and boiler inspection appointments
- Work as part of a team to ensure all shifts are sufficiently covered

**Experience**
To be considered for this position, you will have:

- Demonstrable experience in a Customer Support Environment and/or experience in call handling with customers
- Experience in handling enquires and offering technical assistance to customers over the telephone
- Experienced in routine processing and administrative duties
- Proven track record in revenue generation through upselling of products and services

**Skills / Knowledge**
- Excellent call handling skills
- Ability to work under pressure, remaining calm whilst showing patience towards customers and colleagues
- Ability to read our customers, be efficient in identifying their needs, keep the interaction positive
- Ability to work to targets set by the business, doing all that can be done to help achieve department and personal targets and objectives
- Have a willingness to learn and to pass on what you have learned
- Excellent interpersonal skills to be able to build rapport with customers and colleagues across the organisation
- Good written and oral communication skills
- Computer Literate.
- Excellent planning and organisation skills to manage own workload to expected standards

**Application**:
If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and we'll be in touch as soon as we can.

**Equal Opportunities**:
Tchibo Coffee International are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

You may have experience of the following: Telesales Executive, New Business Development, Telemarketing Executive, Sales, Call Centre, Inside Sales Executive, Business Development Executive, Telephone Sales, Lead Generator Customer Service Executive, Contact Centre, Customer Service Administrator, Customer Service, Call Centre, Customer Service Advisor, etc.